ServiceNow Architect

Salary: £? - ? per year

Requirements:

• 10+ years of IT experience, including 5+ years of ServiceNow Architecture experience
• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation certification
• Experience with JavaScript, AngularJS, HTML, and ITSM best practices
• Proven experience as a ServiceNow Architect
• Expertise in ServiceNow scripting, including Business Rules, Client Scripting, and Flow Designer
• Deep knowledge of ServiceNow modules including ITOM, ITAM, BCM, S2P, IRM, and TPRM
• Strong customer service skills and excellent verbal and written communication
• Hands-on experience in ServiceNow development and integrations
• ServiceNow certifications such as CAD, CSA, and CIS in ITSM, Discovery, Event Management, IRM, or TPRM
• Experience working in Agile/Scrum methodology and managing end-to-end project lifecycles
• Knowledge of integrations with enterprise monitoring tools
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
• Strong experience with Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations
• Ability to recognize the impact of technical decisions on outcomes
• Ability to understand customer vision and how ServiceNow supports digital transformation
• Ability to translate business objectives into a customer roadmap
• Ability to create and manage technical governance processes
• Ability to provide technical guidance to developers and produce technical documentation, design documents, and blueprints
• Ability to ensure high-quality design, maintain security and compliance protocols, and perform performance tuning
• Ability to define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap across ITIL modules
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Good team management and time management skills
• Ability to work in fast-paced project environments

Responsibilities:

• Design and define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap
• Provide technical guidance to developers and ensure adherence to best practices
• Create technical documentation, design documents, and blueprints
• Ensure high-quality design, security, compliance, and performance tuning for stability
• Work across ITIL modules including ITSM, ITOM, ITAM, and CMDB
• Develop and support ServiceNow scripting, workflows, Flow Designer solutions, and Service Catalog capabilities
• Build and manage integrations using REST/SOAP APIs, MID Server, and data imports
• Support integrations with enterprise monitoring tools
• Apply knowledge of CMDB, CSDM, CI relationships, and data quality controls
• Plan and support ServiceNow upgrades, regression testing, and best-practice configurations
• Translate business objectives into outcomes and customer roadmaps
• Create and manage technical governance processes
• Work through the full project lifecycle in Agile/Scrum environments

Technologies:

• Architect
• CMDB
• Flow
• Support
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow

More:

We are hiring a ServiceNow Architect for a contract role based in Edinburgh, UK, with a hybrid working model requiring three days onsite each week. This is a niche opportunity supporting new upcoming project requirements, and we are looking to build capability across both onshore and offshore teams.

last updated 30 week of 2026