Senior User Researcher

Salary: £44,241 - 44,241 per year

Requirements:

• Previous experience of leading, planning, designing, and conducting appropriate user research in an AGILE project environment
• Experience in analysing both quantitative and qualitative data to produce user experience artifacts
• Strong understanding of user-centred practices
• Awareness of the importance of inclusive research

Responsibilities:

• Lead user research that helps shape digital experiences across complex service areas
• Generate insights from research into formulas to increase understanding of user needs by developing user personas, journey maps, stories and other artifacts
• Understand and engage with end users and target audiences to gather information about their needs and how they interact with products and services, to discover what requires research, design, usability testing and continuous improvement
• Evaluate qualitative and quantitative research to uncover user needs and behaviours
• Confidently present and promote findings to set out robust and actionable recommendations for services

Technologies:

• AI
• Support

More:

We are the Maritime and Coastguard Agency. Our Digital and Technology function delivers world-class services through technology innovation, strategic transformation, and customer-focused solutions. Our Digital and AI team leads our digital, AI, and innovation strategies, while our User-Centred Design team ensures our services are designed around user needs and business objectives. Through expert user research and service design practices, we help create accessible, effective, and user-focused digital services that support our mission and deliver meaningful outcomes. This is a permanent role based in Southampton, suitable for hybrid working, with flexible working options including full-time, job share, and part-time. We offer a Civil Service pension with an employer contribution of 28.97%, 25 days annual leave rising to 30 days, 8 bank holidays plus an additional privilege day, access to a staff discount portal, professional development opportunities, a diverse and inclusive workforce, an Employee Assistance Programme, and a strong focus on work-life balance.

last updated 34 week of 2026