Senior Service Designer

Salary: £64,000 - 104,000 per year

Requirements:

• Active SC clearance
• Strong background in delivery Service Designer support
• Experience in a digital service design setting
• Experience negotiating design briefs
• Experience leading service design activities
• Experience delivering service outcomes based on user and business needs
• Experience creating and maintaining service blueprints, process maps, and supporting documentation to a high and consistent standard
• Experience selecting and running service design activities, including data gathering, workshops, analysis and synthesis, prototyping, user journeys, and service flows, across different lifecycle phases
• Experience working in an environment developing many products at once with limited resources
• Knowledge of agile or lean ways of working
• Knowledge of tools for managing epics, user stories, and tasks, such as Jira and Confluence

Responsibilities:

• Own the general quality, consistency, and standard of the service blueprints and process map documents
• Keep service blueprints and process map documents constantly updated so they remain an accurate, trusted description of how our services work

Technologies:

• Support
• JIRA
• Confluence
• UX UI Design

More:

Summer-Browning Associates is supporting our public sector client on an initial six-month Senior Service Designer assignment with the option to extend. The role offers hybrid working in London. We are seeking someone to help maintain accurate and trusted service documentation while supporting delivery in a fast-moving environment.

last updated 36 week of 2026