Senior Product Manager

Salary: £70,000 - 70,000 per year

Requirements:

• Experience leading a product portfolio across the full lifecycle, from discovery and delivery through to continuous improvement and retirement.
• Strong product management experience with the ability to define and maintain product vision, strategy, and roadmaps.
• Experience prioritising backlogs and balancing customer value, operational needs, technical debt, risk, and strategic objectives.
• Experience working with users and stakeholders to understand needs, validate solutions, and deliver measurable outcomes.
• Experience delivering products and services across multidisciplinary Agile teams.
• Understanding of operational performance management, incident management, and defect prioritisation.
• Knowledge of data governance, privacy, compliance, and information management requirements within product design and delivery.
• Strong stakeholder communication and engagement skills.
• Ability to promote product management best practice and help develop product capability across an organisation.

Responsibilities:

• Own and champion a portfolio of customer contact products throughout their lifecycle.
• Define and maintain the product vision, strategy, and roadmaps aligned to organisational priorities.
• Prioritise product backlogs by balancing customer value, operational needs, technical debt, risk, and strategic objectives.
• Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes.
• Work across multidisciplinary Agile teams to deliver high-quality products and services.
• Oversee operational performance, supporting incident management and prioritising defects alongside planned enhancements.
• Ensure data governance, privacy, compliance, and information management requirements are embedded in product design and delivery.
• Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams.
• Communicate product vision, progress, and priorities effectively to stakeholders.
• Promote product management best practice and contribute to developing product capability across the organisation.

Technologies:

• CRM
• Embedded
• Product Manager
• Support

More:

We are a forward-thinking Civil Service organisation based in Cardiff, with onsite working expected twice per week. We are offering a Senior Product Manager role on Grade 7 with a salary of £61,098 to £73,057, alongside a generous benefits package that includes a 28.97% employer pension contribution, 31 days annual leave plus Bank Holidays and 2 Privilege days, flexible and hybrid working, time off for wellbeing activities, a green car scheme, Cycle2Work, season travel tickets, and access to subsidised sports groups. This role sits within our customer contact product portfolio, covering CRM, telephony, digital forms, and correspondence solutions, and offers the opportunity to shape product strategy, delivery, and continuous improvement across multidisciplinary Agile teams.

last updated 30 week of 2026