Senior Network Support Engineer

Salary: £55,000 - 95,000 per year

Requirements:

• Strong expertise in enterprise networking technologies, including TCP/IP, routing, switching, DNS, DHCP, and firewalls
• Proven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environment
• Advanced troubleshooting and root cause analysis capability
• Experience working within structured ITIL-aligned support models
• High level of ownership and accountability for service outcomes
• Strong documentation discipline with a focus on auditability and quality
• Ability to operate effectively within a structured, process-driven environment
• Ability to work on an on-call rota
• Clear, structured, and confident technical communication
• 4+ years experience in network support or network engineering
• Experience within a Managed Services or Network Operations Centre environment
• Hands-on experience with enterprise networking vendors such as Cisco, Aruba, Fortinet, and Juniper
• Experience supporting complex, multi-site or multi-client environments
• Required certifications: Aruba ACP-S, ACP-CA, and Fortinet NSE4+
• Desirable certifications include Juniper JNCIP-MistAI or above, Juniper JNCIA-SEC or above, Juniper JNCIA-Junos or above, Cisco CCNA / CCNP, Aruba ACX / ACP-NS / ClearPass Professional, Cisco Meraki Solutions Specialist, Palo Alto Network Security Professional, or other relevant networking certifications

Responsibilities:

• Provide advanced 3rd line network support, technical escalation, and engineering capability across customer environments within our managed services estate
• Own and resolve complex 3rd line network incidents, problems, and escalations
• Act as the senior escalation point for 1st and 2nd Line engineers
• Take full accountability for technical outcomes and permanent resolution
• Perform deep troubleshooting and root cause analysis
• Work with problem management to identify trends and preventative fixes
• Support and optimise network environments across our live managed estate
• Deliver operational changes as part of ongoing support, including configuration updates, software and firmware upgrades, patch management, performance tuning, and optimisation
• Execute all change in line with change management and service controls
• Support customer onboarding and transition into BAU support
• Contribute to lifecycle management, including refresh, upgrades, and service evolution
• Configure and support LAN, WAN, WLAN, and security technologies
• Work across multi-vendor platforms including Cisco, Aruba, Fortinet, and Juniper
• Deliver chargeable small-scale engineering work outside standard support scope where it remains low complexity and low risk and can be delivered within operational capacity
• Escalate larger or structured work to Professional Services
• Deliver all work in line with defined operational standards, customer requirements, and industry best practice
• Ensure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworks
• Execute changes in line with formal change management processes, ensuring validation, testing, and control
• Maintain fully auditable, structured technical documentation
• Maintain high-quality ticket updates reflecting full technical detail and resolution activity
• Ensure consistency, repeatability, and quality across all technical delivery
• Work closely with Service Desk, NOC, Field Engineering, and Project teams to ensure clear ownership boundaries and clean handoffs
• Provide technical leadership and guidance to 1st and 2nd Line teams
• Support onboarding and transition of customer services into BAU support
• Participate in technical discussions and service reviews where required
• Identify recurring issues, risks, and opportunities for optimisation across customer environments
• Ensure appropriate distinction between managed service activity and project/professional services work
• Provide input into the development, standardisation, and continuous improvement of network services
• Support the evolution of tools, processes, and service offerings within our managed services function
• Configure and support advanced networking technologies including routing and switching, firewalls and security platforms, wireless infrastructure and optimisation, and network protocols such as OSPF, BGP, and VLANs
• Maintain strong expertise across enterprise networking platforms and vendor ecosystems
• Act as a senior technical role model, demonstrating high standards of ownership, quality, and professionalism
• Mentor and coach 1st and 2nd Line engineers to improve capability and service outcomes
• Contribute to knowledge bases, standards, and repeatable technical procedures
• Support cross-team collaboration and capability development
• Maintain and develop technical expertise through certifications and continuous learning
• Evaluate emerging networking technologies and vendor solutions
• Support problem investigation, testing, and validation activities
• Contribute to service innovation and improvement initiatives
• Operate in line with company policies, customer requirements, and service standards
• Ensure all work is compliant with governance, security, and data protection requirements
• Maintain high standards of documentation, administrative accuracy, and ticket hygiene
• Participate in operational governance, reporting, and service improvement initiatives
• Ensure compliance with health and safety standards

Technologies:

• Aruba
• Cisco
• Firmware
• Hardware
• Support
• ITIL
• LAN
• Network
• Security
• TCP/IP
• WLAN
• Embedded

More:

We are Bechtle, one of Europes leading suppliers of IT hardware, software, and services. Established in 1983, we use our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement, and delivery of hardware and software to project planning and implementation, system integration, maintenance, training, and complete on-site operation of IT systems. This role sits within our Network Operations Centre / Managed Services function and is based in Newbury/Northampton with hybrid working after probation (3 days in, 2 days out). We offer a competitive salary, a supportive and social culture, top-of-the-range technology for office and home working, subsidised health care, annual leave of 25-30 days plus bank holidays and optional unpaid leave, incentives, and a progression plan with training and mentoring.

last updated 35 week of 2026