Senior Manager, Solution Architect, ServiceNow - Manchester

Salary: £95,000 - 130,000 per year

Requirements:

• We are looking for substantial experience designing and delivering enterprise ServiceNow solutions, including several years in technical or solution architecture leadership roles.
• We need deep knowledge of the ServiceNow platform and relevant product areas, with the ability to shape solutions across multiple workflows and modules.
• We need strong technical expertise in JavaScript, platform APIs, REST/SOAP web services, integration patterns, data modelling, and enterprise integration technologies.
• We are looking for experience designing CMDB, configuration management, and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.
• We need a proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions, and assure secure, scalable, maintainable, accessible, and upgrade-safe solutions.
• We are looking for a track record of leading architecture and design reviews, influencing senior stakeholders, and aligning multidisciplinary teams around agreed technical outcomes.
• We need strong consulting, communication, and analytical skills, with the ability to explain complex technical choices to business and technology audiences.
• We are looking for experience managing and coaching architects, developers, and administrators within Agile, product-centric, or modern engineering environments.
• We need experience in government, public sector, or similarly regulated environments.
• Desirable: ServiceNow architecture or implementation certifications, including Certified ServiceNow Implementation, Certified Technology Architect, or Master Architect.
• Desirable: ITIL or relevant programme-management certification.
• Desirable: experience in operating-model transformation, business change, service transition, or managed services.
• Desirable: experience developing propositions, thought leadership, bids, commercial estimates, or go-to-market activity.

Responsibilities:

• We lead the technical architecture of complex ServiceNow programmes or major workstreams, translating business outcomes and non-functional requirements into coherent solution designs.
• We support clients to shape platform roadmaps, architectural principles, and key technical decisions aligned with public-service outcomes, government security, and technology standards.
• We design scalable, resilient, and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations, and the wider technology landscape.
• We apply and improve architecture governance, design standards, quality gates, and technical acceptance criteria across Deloitte, client, and third-party delivery teams.
• We evaluate solution options and technical trade-offs, balancing public value, accessibility, user experience, performance, scalability, maintainability, cost, and risk.
• We provide hands-on technical leadership through architecture and design reviews, development guidance, code assurance, and resolution of complex delivery issues.
• We build trusted relationships with business and technology stakeholders, clearly explaining technical options, implications, decisions, and expected transformation value.
• We manage and coach architects and engineers, promoting consistent delivery standards, knowledge sharing, and effective use of reusable assets.
• We support client propositions, bids, estimations, and account development by contributing technical insight and relevant Government & Public Services experience.

Technologies:

• Architect
• CMDB
• Support
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• Network

More:

We are Deloitte, a Global ServiceNow Partner with a rapidly growing ServiceNow capability in the UK, and we help clients worldwide tackle critical information and technology challenges from strategy through implementation and managed services. This Senior Manager role sits within our Government & Public Services ServiceNow practice and can be based in Belfast, Bristol, Edinburgh, Glasgow, London, or Manchester with hybrid working. We offer the opportunity to build, shape, and innovate transformative solutions, work on complex programmes across a range of clients, and collaborate with supportive colleagues who are committed to measurable impact. We value inclusion, integrity, collaboration, and continuous development, and we provide a culture where you can bring your true self to work and keep growing.

last updated 36 week of 2026