Senior IT Technician

Salary: £40,000 - 47,000 per year

Requirements:

• 5+ years experience in hands-on IT infrastructure roles.
• Strong expertise in Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, networking, and cybersecurity.
• Experience managing backup and disaster recovery solutions and virtualisation platforms (VMware/Hyper-V).
• Proven track record delivering IT infrastructure and transformation projects.
• Knowledge of Cyber Essentials Plus, ISO 27001, and security best practices.
• Experience with ERP/MRP environments is advantageous.
• Relevant certifications such as CompTIA Network+, Security+, or ITIL Foundation are desirable.
• Full UK driving licence and willingness to travel between UK sites.
• Strong leadership and ownership mindset.
• Customer-focused with a commitment to service excellence.
• Results-driven with a passion for continuous improvement.
• Excellent stakeholder management and communication skills.
• Collaborative approach with the ability to influence at all levels of the business.
• Excellent communication skills and in a commutable distance from Walsall.
• We require someone who is based onsite.

Responsibilities:

• Take ownership of our IT environment across multiple UK sites, supporting approximately 120 users.
• Own and manage our IT infrastructure across on-premise and cloud environments.
• Ensure high availability, performance, resilience, and security of all our IT systems.
• Lead cybersecurity initiatives including MFA, endpoint protection, patching, and vulnerability management.
• Manage Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, and Windows Server environments.
• Oversee networking infrastructure including firewalls, VPNs, VLANs, Wi-Fi, and site connectivity.
• Maintain and test backup, disaster recovery, and business continuity processes.
• Provide 2nd/3rd line support and act as the senior escalation point for infrastructure issues.
• Manage third-party IT suppliers, licensing, contracts, and hardware procurement.
• Deliver infrastructure projects including migrations, upgrades, and network refresh programmes.
• Support ERP/MRP systems and manufacturing technology integrations.
• Develop IT documentation, policies, asset management, and governance controls.
• Communicate technical risks and investment requirements to senior leadership in a clear, commercial manner.

Technologies:

• Active Directory
• Azure
• Cloud
• ERP
• Hardware
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Network
• Security
• VMware
• Windows
• Office 365
• DevOps

More:

We are a midlands-based organisation with multiple UK sites, supporting around 120 users and offering a hands-on leadership opportunity within our IT function. This is an onsite role based in the Walsall area, and we are looking for a proactive IT professional to help shape and modernise our technology landscape. You will play a key part in supporting business growth, operational excellence, and cybersecurity maturity while working across infrastructure, cloud services, vendor management, and continuous improvement.

last updated 30 week of 2026