Senior IT Support Analyst

Salary: £35,000 - 45,000 per year

Requirements:

• Strong background within an MSP or multi-client technical support environment
• Proven ability to resolve complex technical incidents across diverse technologies
• Experience coaching, mentoring, or guiding junior team members
• Excellent customer service and communication skills
• Ability to manage workloads, prioritise effectively, and uphold SLA commitments
• Experience with Microsoft 365, Active Directory, MDM, and peripherals

Responsibilities:

• Oversee day-to-day service desk operations to maintain efficiency and service quality
• Act as the escalation point for complex incidents and technical challenges
• Deliver hands-on technical support across a range of technologies and customer environments
• Mentor and support junior analysts, ensuring consistent ticket management and SLA achievement
• Collaborate closely with internal teams to ensure seamless service delivery
• Maintain high levels of customer satisfaction through responsive and effective support
• Contribute to ongoing improvement of processes, documentation, and technical standards

Technologies:

• Active Directory
• Support
• Microsoft 365
• Office 365

More:

We are a fast-growing Managed Service Provider (MSP) offering a pivotal Senior Technical Support Analyst opportunity within our support function. This is an onsite role that combines hands-on technical delivery with day-to-day leadership in a dynamic, fast-paced service environment. We offer the chance to take ownership of service desk operations, support the development of junior analysts, and make a measurable impact on service quality, customer satisfaction, and the continued growth of our IT support function.

last updated 31 week of 2026