Raisers Edge CRM & Database Manager

Salary: £55,000 - 55,000 per year

Requirements:

• Significant experience working with Blackbaud Raisers Edge / NXT or a comparable nonprofit CRM.
• Strong understanding of how good data management can support fundraising performance.
• Strong CRM optimisation, development and automation experience.
• Excellent data management, segmentation and reporting skills.
• Experience working with fundraising, charity or supporter-focused teams.
• Ability to turn data into useful, actionable insight.
• Knowledge of GDPR, Gift Aid and relevant nonprofit data requirements.
• Confidence working with stakeholders at different levels and across multiple teams.
• Strong organisational skills with the ability to balance ongoing system management with improvement projects.

Responsibilities:

• Manage the ongoing administration, maintenance and security of Raisers Edge / NXT.
• Identify opportunities to improve the CRM and develop a structured roadmap for future enhancements.
• Improve data quality through auditing, cleansing, standardisation and de-duplication.
• Create effective processes around data entry, campaigns, appeals and reporting.
• Produce selections and audience segmentation to support fundraising and email activity.
• Develop reporting and analysis that provides meaningful insight into fundraising performance.
• Identify opportunities for greater automation and more efficient financial processes.
• Manage CRM integrations and relationships with Blackbaud, external consultants and other suppliers.
• Support users through training, documentation and ongoing guidance.
• Maintain strong standards around GDPR, PECR and HMRC Gift Aid requirements, including the management of invalid Gift Aid records.

Technologies:

• CRM
• Support
• Security
• Marketing

More:

We are working with an established UK not-for-profit organisation looking for an experienced Raisers Edge specialist to take ownership of its fundraising CRM and wider database capability. Based in London, this is a hybrid, permanent, full-time role at the centre of fundraising, supporter engagement and reporting. We offer a competitive salary dependent on experience, 37.5 hours per week typically 09:00-17:30, and 20 days annual leave plus 8 bank holidays. Appointment will be subject to a basic DBS check.

last updated 34 week of 2026