Photocopier / Field Service Engineer

Salary: £40,000 - 40,000 per year

Requirements:

• Previous experience as a Photocopier, Printer, or Field Service Engineer.
• Experience servicing multifunction printers and photocopiers.
• Good knowledge of networking, including TCP/IP, DNS, DHCP, and print servers.
• Experience configuring Windows print environments.
• Hands-on experience supporting and configuring PaperCut MF.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage a field-based workload.
• Full UK driving licence.
• Experience with manufacturers such as Canon, Ricoh, Konica Minolta, Sharp, Xerox, Kyocera, HP, Lexmark, or Toshiba.
• Knowledge of Microsoft 365 environments.
• Experience with scan workflows and document management solutions.
• Manufacturer accreditations or technical certifications.
• Professional and customer-focused.
• Strong problem-solving skills.
• Organised with excellent time management.
• Able to prioritise workload effectively.
• Positive attitude and willingness to learn new technologies.

Responsibilities:

• Attend customer sites to install, service, maintain, and repair photocopiers and multifunction devices.
• Diagnose mechanical, electrical, software, and network faults efficiently.
• Carry out preventative maintenance to maximise equipment reliability.
• Install and configure print drivers, scan-to-email, network printing, and connectivity solutions.
• Configure and support PaperCut MF print management software, including user setup, print queues, secure print release, quotas, and reporting.
• Assist customers with print management, authentication, and follow-me printing solutions.
• Liaise with customers to provide technical advice and resolve issues promptly.
• Complete service reports and maintain accurate records of work undertaken.
• Manage van stock and ensure spare parts are maintained.
• Escalate complex technical issues where appropriate.
• Work to agreed service level agreements (SLAs) and response times.

Technologies:

• Support
• Microsoft 365
• Mobile
• Network
• TCP/IP
• Windows
• Office 365

More:

We are a growing technical team seeking an experienced Photocopier Field Service Engineer for a full-time, permanent field-based role covering an assigned region. We offer a competitive salary, a company vehicle, a mobile phone and laptop, ongoing manufacturer training and development, a pension scheme, paid holiday, and opportunities for career progression. This is a customer-facing position where you will help deliver outstanding service at customer sites.

last updated 31 week of 2026