Manufacturing IT Support Analyst

Salary: £38,000 - 40,000 per year

Requirements:

• Substantial second-line or specialist IT support experience, including ownership of complex incidents.
• Strong troubleshooting skills across Windows endpoints, hardware, networks, peripherals and business applications.
• Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment.
• Working knowledge of incident, request, problem, change and knowledge management.
• Ability to assess risk, prioritise competing demands and make sound decisions within standards.
• Clear communication, documentation and knowledge-sharing skills.
• A collaborative, customer-focused and safety-conscious approach, with the ability to work independently.
• A full UK driving licence and willingness to travel regularly between UK manufacturing sites, work a rotating shift pattern, undertake reasonable physical activities associated with IT equipment, and comply with site access, security, safety and manufacturing control requirements.

Responsibilities:

• Own and resolve complex incidents and requests affecting manufacturing IT and operational technology within agreed priorities and service levels.
• Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases.
• Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers.
• Communicate clearly with customers, maintain accurate records and escalate production risks promptly.
• Maintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality.
• Guide the introduction and replacement of shop-floor solutions, considering security, supportability, interoperability and lifecycle risk.
• Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts.
• Support patching, vulnerability remediation, obsolescence management and recovery planning.
• Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures.
• Investigate recurring or high-impact issues using root cause analysis and recommend sustainable fixes.
• Use support trends, risks and feedback to identify automation, standardisation and service improvements.
• Maintain procedures, system records, knowledge articles, diagrams and recovery guidance.
• Share specialist knowledge and promote consistent support practices.

Technologies:

• Hardware
• Support
• Security
• Windows

More:

We offer a Manufacturing IT Support Analyst role based in Wotton-under-Edge, Gloucestershire, with regular travel between UK manufacturing sites. The salary is up to £40,000 depending on experience, plus a 20% shift allowance. This is a full-time, shift-based role providing manufacturing support coverage, with rotating early shifts (06:00–14:00) and late shifts (14:00–22:00). Occasional additional support may be required for critical incidents, planned changes or business continuity, subject to our company arrangements. The role provides advanced, customer-focused support for manufacturing information and operational technology, including shop-floor devices, specialist applications, test rigs, networks, peripherals and supporting servers. The successful candidate will work independently within established standards, handle complex escalations, guide colleagues and contribute to projects and service improvements. At Renishaw, we are committed to developing our peoples skills and promoting them internally. Our benefits include a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, a car-sharing scheme and 24-hour fitness centres; some benefits are not available at all sites. We support work-life balance through a hybrid working policy, depending on the nature of the role, and offer a variable working programme, 25 days holiday plus bank holidays, life assurance of 12 times annual salary, a Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, a Health Cash Plan, the option to join Renishaw Health Trust (Aviva), and an Employee Assistance Programme for employees and family.

last updated 42 week of 2026