Lead Engineer - Workplace Technology & Automation

Salary: £48,000 - 88,000 per year

Requirements:

• 10+ years of strong expertise across the Microsoft stack, including Microsoft 365, Copilot, Intune, and Entra ID.
• Proven experience designing or delivering automation solutions in enterprise environments.
• Hands-on experience using AI to improve operational processes and support services.
• Proficiency in PowerShell, APIs, scripting, and infrastructure-as-code.
• Experience in agile delivery environments, including user stories and backlog-driven delivery.
• Ability to shape roadmaps and turn opportunities into practical, scalable plans.
• Strong stakeholder management and communication skills.
• Prior experience as a senior individual contributor, specialist, or internal consultant.
• Experience with ServiceNow integrations with Microsoft 365 or workplace services.
• Background in improving service desk or support workflows through automation.
• Experience establishing standards or operating models for AI and automation services.
• Relevant certifications such as TOGAF, ScrumMaster, Microsoft SC-300, MD-102, or AZ-500.
• Exposure to Mac/Linux management environments.

Responsibilities:

• Act as an internal consultant across our workplace technology and automation function.
• Identify opportunities, shape solutions, and help teams implement practical improvements across workplace services, support processes, and platform operations.
• Lead technical architecture reviews, risk assessments, and design decisions.
• Create roadmaps, reference patterns, and reusable checklists to improve delivery quality.
• Drive automation and AI adoption to reduce manual effort and enhance consistency.
• Mature Copilot usage within our workplace environment by building custom agents and plugins for enterprise workflows.
• Design and implement automation using scripting, APIs, and infrastructure-as-code.
• Improve integration between Microsoft 365 and service platforms such as ServiceNow.
• Shape ideas into workable solutions using agile practices.
• Collaborate with vendors and partners to ensure delivery aligns with our internal standards.

Technologies:

• AI
• Copilot
• Support
• Linux
• Microsoft 365
• PowerShell
• ServiceNow
• TOGAF
• Office 365
• Network

More:

We are dunnhumby, the global leader in Customer Data Science, partnering with ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value. We employ nearly 2,500 experts across Europe, Asia, Africa, and the Americas, supporting iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever, and Metro. This is a hands-on, non-managerial Lead Engineer role within our workplace technology and automation function, offering a comprehensive rewards package, flexible working hours, your birthday off, and the freedom to experiment and learn in a nimble environment. We are committed to diversity, inclusion, and flexible working, and we encourage candidates to discuss any support or agile working needs during the hiring process.

last updated 34 week of 2026