Junior Observability Support Analyst

Salary: £35,500 - 63,500 per year

Requirements:

• Approximately 1–3 years experience in IT Support, Application Support, Service Desk, Operations, NOC, or a junior observability role.
• Hands-on experience with Dynatrace is highly desirable.
• Exposure to Splunk or another enterprise observability platform is a strong advantage.
• Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support.
• Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure.
• Strong analytical and troubleshooting skills with excellent attention to detail.
• Proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies.
• Excellent communication skills with the ability to collaborate effectively across technical teams.
• Experience supporting production environments and responding to technical incidents.
• Familiarity with incident management processes and service management best practices.
• Exposure to enterprise monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, New Relic, Elastic, or similar technologies.
• Understanding of enterprise applications, infrastructure, cloud platforms, and production support environments.
• Experience working within ITIL or similar operational frameworks is advantageous but not essential.

Responsibilities:

• Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms.
• Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate.
• Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders.
• Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues.
• Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems.
• Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives.
• Help maintain service availability through proactive monitoring, incident management, and preventative maintenance.
• Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements.

Technologies:

• Cloud
• Dynatrace
• Grafana
• Incident Management
• Support
• ITIL
• Linux
• Splunk
• Windows

More:

We are NETbuilder, a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we have helped organisations modernise, optimise, and support mission-critical technology through our expertise in Cloud, Digital Engineering, and Observability. We are looking for a Junior Observability Support Analyst to join our growing Observability team in London on a hybrid basis, with three days per week onsite. You will work alongside experienced Observability Consultants supporting globally recognised clients, gaining hands-on experience with enterprise observability platforms such as Dynatrace and Splunk. We offer a competitive salary of £35,000–£40,000 per annum, structured mentoring, ongoing training, professional development, clear career progression opportunities, and a collaborative, inclusive, and supportive environment where you can learn and grow.

last updated 33 week of 2026