IT Technician - Helpdesk

Salary: £? - ? per year

Requirements:

• Experience in a first-line IT support or IT technician role.
• Strong problem-solving and communication skills.
• A customer-focused approach with excellent organisational skills.
• The ability to prioritise tasks and work independently as well as part of a team.
• A willingness to learn and support ongoing improvements.

Responsibilities:

• Provide first-line IT support via phone, email and the helpdesk system.
• Troubleshoot hardware, software and user issues, escalating where necessary.
• Manage IT helpdesk tickets, ensuring timely updates and resolutions.
• Support user onboarding and offboarding, including device setup, account creation and access management.
• Maintain IT asset registers, software licences and equipment inventories.
• Prepare, redeploy and manage IT equipment, ensuring adequate stock levels.
• Liaise with third-party suppliers and service providers.
• Monitor mobile device and router usage and carry out routine system maintenance.
• Support IT projects and attend company sites when required.
• Contribute to continuous improvement initiatives and provide general IT support across the business.

Technologies:

• Hardware
• Support
• Mobile

More:

We are recruiting a proactive and customer-focused IT Technician for an initial 8 weeks, with the possibility of a longer-term or permanent opportunity. The role reports to our Technology Lead and Service Delivery Lead and is fully onsite. There may also be a requirement to work weekends, which will be paid at 1.5 times the agreed hourly rate. We offer the opportunity to support technology projects across the business and contribute to ongoing improvements within our IT environment.

last updated 30 week of 2026