IT Support Technician

Salary: £35,000 - 38,000 per year

Requirements:

• Previous experience providing technical support in a similar role, including BAU and project support
• Strong communication skills with the ability to engage effectively with stakeholders at all levels
• Experience supporting Windows 10 and Windows 11 environments
• Experience managing hardware lifecycle activities
• Experience installing, configuring and maintaining desktops, laptops, printers and associated IT equipment
• Solid understanding of networking fundamentals, including connectivity troubleshooting
• Exposure to Active Directory, DNS, DHCP or similar user management technologies
• Knowledge of IT service management frameworks such as ITIL
• Appreciation of cyber security best practices
• Experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions or Linux environments would be advantageous but is not essential
• Relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would be beneficial
• Full UK driving licence is essential

Responsibilities:

• Provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner
• Diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faults
• Configure and deploy new hardware and software
• Support IT operations and maintenance activities
• Help maintain a stable and secure technology environment
• Maintain accurate IT documentation
• Assist with hardware asset management and inventory control
• Work closely with senior IT colleagues and third-party suppliers where escalation is required
• Develop technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience

Technologies:

• Active Directory
• Cisco
• Hardware
• Support
• ITIL
• Linux
• Microsoft 365
• Security
• VMware
• Windows
• Office 365

More:

We are recruiting for an IT Support Analyst to join our established team on a permanent basis in Guildford. This is a newly created position due to our growth, and it is a 5-day on-site role. You will join a collaborative team that provides high-quality technical support to internal customers while contributing to the ongoing improvement of our IT services and infrastructure. We offer a salary around £38,000, performance-related annual bonus, 36 days annual leave inclusive of bank holidays, optional private health and dental insurance, salary sacrifice schemes including cycle to work, pension contributions matched up to 10% by the company, annual employee medical, training and development opportunities, relocation assistance where applicable, and ongoing professional development within a supportive team environment.

last updated 35 week of 2026