IT Support Technician

Salary: £26,500 - 27,500 per year

Requirements:

• Previous IT experience or evidence of personal IT projects
• A genuine passion for technology and problem-solving
• Experience working in a customer-facing role
• Strong written and verbal communication skills
• A friendly, patient and approachable manner
• The confidence to work independently and as part of a team
• Excellent attention to detail and organisational skills
• A willingness to learn, train and progress
• GCSEs in English and Maths
• An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial
• Successful completion of an enhanced DBS check and relevant safer recruitment checks

Responsibilities:

• Resolve first-line IT support tickets through the helpdesk
• Provide friendly technical support to staff and students
• Install software and upgrade existing applications
• Test, diagnose and repair laptops, desktops and other IT equipment
• Assist with the maintenance of the network and wider IT infrastructure
• Carry out routine maintenance of classroom technology
• Maintain and manage hardware and peripherals
• Ensure IT systems and devices are secure and appropriate for student use
• Escalate more complex technical issues when required
• Maintain clear and accurate support records

Technologies:

• Hardware
• Support
• Network

More:

We are a well-established and growing technology business providing specialist IT services to the education sector. We have a strong track record of supporting our people, with many of the IT professionals we have recruited still with us today, reflecting our culture, progression and support. Based onsite in Lingfield, Surrey, this role offers a salary of £26,500 to £27,500, 40 hours per week, 22 days of annual leave plus bank holidays, excellent training and career progression, support from an experienced technical team, exposure to a broad range of technologies, and regular company social events within a welcoming team culture.

last updated 31 week of 2026