IT Support Coordinator

Salary: £35,000 - 35,000 per year

Requirements:

• We have at least two years experience in an IT support, administrative, or technology-focused role.
• We have excellent organisational, prioritisation, and communication skills.
• We have a high level of attention to detail and a willingness to learn.
• We are able to multi-task and manage sensitive documents.
• We take a proactive, professional approach and can work on our own initiative.
• We can build strong relationships with colleagues, suppliers, and external partners.
• We have a genuine interest in technology, AI, and process improvement.

Responsibilities:

• We provide day-to-day IT support to colleagues across the firm.
• We set up and support laptops, mobile devices, user accounts, and technology services.
• We manage IT assets, software licenses, and technology inventories.
• We liaise with our Managed Service Provider (MSP) and other third-party technology suppliers.
• We assist with technology procurement and vendor management.
• We support case management systems, document management systems, and Microsoft 365 services.
• We help create and improve IT workflows, processes, and documentation.
• We research emerging technologies and carry out market analysis on new platforms and solutions, including AI technologies.
• We support the evaluation, testing, and implementation of new technology solutions.
• We assist with technology projects, system upgrades, and business improvement initiatives.
• We support client security questionnaires, RFIs, audits, and compliance activities.
• We contribute to cybersecurity awareness and technology best practices across the firm.

Technologies:

• AI
• Support
• Microsoft 365
• Mobile
• Security
• Office 365

More:

We report to the Head of Technology, a key member of our Operations Team. Our technology function plays a vital role in delivering exceptional IT services and in identifying, evaluating, and implementing emerging technologies, including AI solutions. We operate in a modern law firm within a competitive legal sector that is being disrupted by technological advances. This is a varied role with broad exposure across users, systems, projects, vendors, and technology innovation. Our benefits include 28 days holiday, a birthday day off, pension, 26 weeks paid maternity leave, 6 weeks paid paternity leave, eye tests, private medical insurance, and more.

last updated 31 week of 2026