IT Service Desk Team Leader

Salary: £31,200 - 37,440 per year

Requirements:

• Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
• Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
• Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
• Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
• Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.

Responsibilities:

• We will oversee and enrich the Service Desk Knowledge Base to strengthen team capability and support self-service solutions for end users.

Technologies:

• Active Directory
• Support
• ITIL
• macOS
• Microsoft 365
• TCP/IP
• Windows
• Office 365

More:

We are offering the opportunity to partner with a renowned global luxury brand in Fareham on a contract of up to 6 months. You will join a highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

last updated 30 week of 2026