IT Service Desk Engineer

Salary: £26,000 - 32,000 per year

Requirements:

• Experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise tools such as Teams and SharePoint
• Confident with Active Directory, user administration, and group policies
• Networking fundamentals, including DNS, DHCP, and TCP/IP, are a plus
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Responsibilities:

• Deliver 1st and 2nd line support across a busy, enterprise-level environment
• Own incidents from start to finish and drive quick, effective resolutions
• Help improve processes, service quality, and team performance

Technologies:

• Active Directory
• Support
• ITSM
• JIRA
• Microsoft 365
• ServiceNow
• SharePoint
• TCP/IP
• Windows
• Office 365

More:

We are partnering with a growing tech consultancy in Swindon/Wiltshire/Oxfordshire to hire an ambitious IT Service Desk Engineer. This is a 4 on 4 off shift role covering days and nights, with hybrid working, training, development, and exposure to enterprise-level technology. We offer a supportive team environment and a real opportunity to grow within a tech-centric organization.

last updated 31 week of 2026