Forward Deployed Infrastructure Engineer

Salary: £100,000 - 100,000 per year

Requirements:

• 4 years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles, with significant time spent on customer-facing deployment work.
• Deep experience with AWS services, Terraform, container orchestration, and cloud networking, including VPCs, IAM, DNS, and load balancing.
• Track record of managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management processes.
• Ability to navigate ambiguity with enterprise stakeholders, from platform engineers to CISOs, and turn infrastructure conversations into actionable deployment plans.
• Strong operational instincts, with a focus on upgrades, rollbacks, monitoring, and failure modes from the start.
• Comfortable working in a fast-moving environment and collaborating across engineering, product, and go-to-market teams.
• Degree in Computer Science or a related field, or equivalent professional experience.
• Hands-on experience with Go services, GraphQL APIs, or LLM infrastructure in production environments.
• Past experience at an early-stage company where you built deployment operations, playbooks, and tooling.
• Familiarity with observability and incident management in distributed systems, such as Prometheus, Grafana, Datadog, or similar.
• Experience with CI/CD pipeline design, deployment automation, or infrastructure self-service tooling for enterprise customers.

Responsibilities:

• Own the end-to-end lifecycle of customer deployments as a founding member of the function.
• Define how we deploy and operate our AI platform across enterprise environments.
• Work directly with enterprise customers to architect, deploy, upgrade, and manage our AI platform infrastructure.
• Ensure each deployment meets customer security, compliance, and operational requirements.
• Establish standards, tooling, and processes that make deployments scalable and repeatable.
• Own deployment architecture conversations and execution, including VPC configuration, permissioning, networking, and infrastructure provisioning.
• Manage the full infrastructure lifecycle for critical customers, including initial deployment, ongoing upgrades, scaling, and incident support.
• Develop and maintain deployment runbooks, upgrade procedures, and automation tooling.
• Partner with engineering teams to ensure our platform is deployable and operable across diverse customer requirements.
• Work with customers platform engineering, security, and DevOps teams to navigate infrastructure constraints and compliance requirements.
• Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans.

Technologies:

• AI
• AWS
• Architect
• CI/CD
• Cloud
• Datadog
• DevOps
• Grafana
• GraphQL
• IAM
• Incident Management
• Support
• LLM
• Load Balancing
• Prometheus
• Security
• Terraform
• CTO
• Salesforce
• VR

More:

We are Sierra, building a platform that helps businesses create better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. Our culture is guided by Trust, Customer Obsession, Craftsmanship, Intensity, and Family, and we are committed to upholding these values in everything we do. Our co-founders are Bret Taylor and Clay Bavor. We offer full-time employees flexible unlimited paid time off, medical, dental, and vision coverage for you and your family, life insurance and disability benefits, a retirement plan depending on country of employment, parental leave, fertility and family building benefits through Carrot, lunch, snacks, coffee, a discretionary benefit stipend, free alphorn lessons, and equity plan participation subject to applicable terms and policies. We also encourage applicants from all backgrounds and experiences to apply.

last updated 34 week of 2026