Field Service Engineer - Reading

Salary: £66,000 - 106,000 per year

Requirements:

• We require experience working as an engineer on MFD printers.
• We require IT knowledge with the ability to network devices and set up scanning functions.
• We require previous customer-facing experience and the ability to provide first-class customer service.
• We require experience working in a target-driven environment.
• We require you to be smart and presentable at all times.
• We require willingness to undertake training on new product lines, such as laptops and PCs.
• This role is subject to an Enhanced DBS check and SC Clearance, including a basic criminal record check.

Responsibilities:

• We carry out service visits to address reported calls and maintain high standards of professional service support.
• We respond promptly to customer service requests for the repair of business equipment.
• We diagnose faults and complete effective repairs through adjustments, cleaning, or spare parts replacement.
• We carry out preventative maintenance in line with manufacturer guidelines and service management recommendations.
• We communicate effectively with customers, provide detailed reports on completed work, and ensure acceptance of equipment condition and performance after service.
• We install equipment sold by us and ensure it performs optimally to customer satisfaction.
• We provide training and guidance to customers to help them maximise equipment efficiency and avoid operational errors.
• We manage inventory of spare parts and consumables to support service operations.

Technologies:

• Support
• Mobile
• Network
• Security

More:

We are Apogee, an independent subsidiary of HP Inc. with over 30 years of expertise transforming how organisations of every size and sector manage their IT through one seamless point of contact. We offer flexible working options, 33 days holiday including bank holidays, a holiday purchase scheme, enhanced family-friendly benefits, paid volunteer days, a staff reward scheme, pension, life assurance at 4 x salary, professional development sponsorship, an employee assistance programme with financial wellbeing support, mental health first aider support, cycle to work, discounted gym membership, eye care vouchers, free flu vaccinations, employee social events, HP employee discounts, and mobile phone discounts. This role is fully remote at client sites, with periodic attendance at our offices for team meetings and training, and the working pattern is Monday to Friday, 08:30 to 17:30 with a one-hour lunch break. We value integrity, passion, courtesy and respect, inclusivity, knowledge, people and flexibility, and we are committed to diversity, inclusion, accessibility, and supporting the Armed Forces community. Our award-winning customer service and supportive recruitment process help people bring their whole selves to Apogee and grow their careers within a progressive, expanding organisation.

last updated 30 week of 2026