EUD Engineer

Salary: £62,500 - 62,500 per year

Requirements:

• At least 2 years experience in a field-based IT support or engineering role
• 4 years experience installing, repairing and supporting IT equipment and network connectivity
• Strong hands-on knowledge of end user device hardware and peripherals
• Practical experience with Windows 10, Azure AD, SCCM and voice communications platforms
• Experience working to SLAs in a service-led environment
• Clear, professional communication skills
• Must be based in or near Hampshire or Oxfordshire
• Willingness to undertake frequent travel to local sites
• Full, clean UK driving licence required
• Current NPPV3, SC or DV clearance is highly desirable
• Eligibility for NPPV3 is essential
• Full-time UK resident with the right to work in the UK
• No visa sponsorship
• Continuous UK residence and work history for the past 5 years, without extended periods overseas

Responsibilities:

• Install, configure and support end user devices including laptops, mobiles and hardware peripherals
• Diagnose and repair hardware and connectivity issues on site
• Set up and support Windows 10 devices, including user connectivity and authentication
• Work with Azure AD, SCCM and voice communications platforms
• Respond to service tickets and incidents, meeting agreed SLAs
• Liaise confidently with end users and third-party suppliers
• Maintain accurate records of work undertaken

Technologies:

• Azure
• Hardware
• ICT
• Support
• Network
• Security
• Windows
• Cloud
• DevOps

More:

We are a UK policing organisation delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything we do. This is a field-based End User Devices role with a hybrid, home-based setup and frequent travel to sites across Hampshire or Oxfordshire. The contract is for 6 months initially, with a likely extension, and an immediate start. A vehicle and fuel card are provided for site visits, and the role is Monday to Friday working in live operational environments.

last updated 34 week of 2026