Entry Level 1st Line Support

Salary: £25,000 - 28,000 per year

Requirements:

• Experience or knowledge of SQL would be a bonus.
• We will consider candidates with a customer service background or previous IT support experience.

Responsibilities:

• Answer our helpdesk phone line and manage our helpdesk ticketing system.
• Respond to general queries.
• Investigate issues and resolve them where possible.
• Ensure all queries are responded to within agreed timeframes.
• Log bugs and communicate them to our development team for resolution.
• Carry out basic account management, including registration and cancellation of software licenses, assistance with settings adjustments, and providing training.
• Assist with the launch of new clients.
• Work with third-party partners to resolve issues with API integrations.

Technologies:

• API
• Support
• SQL

More:

We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience delivering high-quality, reliable software to the UK and European lending and finance sector. We are looking for a bright and ambitious individual to join our growing IT helpdesk team, where you will have opportunities to learn, expand your skills, and progress your career. This is a full-time, on-site role based in Horsham, offered at £25k to £28k depending on experience.

last updated 35 week of 2026