D365 Account Manager - MS Partner - Hybrid/Surrey

Salary: £50,000 - 50,000 per year

Requirements:

• Experience managing customer accounts within a D365, ERP, CRM, or technology consultancy environment.
• Strong understanding of customer relationship management and account development.
• Proven ability to build trusted relationships with clients and senior stakeholders.
• Commercial awareness with the ability to identify opportunities and support account growth.
• Strong communication, organisation, and stakeholder management skills.

Responsibilities:

• Manage and develop strong relationships with a portfolio of D365 customers.
• Act as the main point of contact for clients, ensuring high levels of customer satisfaction.
• Identify opportunities across D365 solutions, upgrades, enhancements, and support services within Business Central.
• Understand customer goals, challenges, and business requirements to identify opportunities for improvement.
• Work closely with internal consultants and delivery teams to ensure successful customer outcomes.
• Support customer renewals, account growth, and identifying additional services or solutions.
• Maintain accurate account plans, customer records, and opportunity pipelines.
• Help customers maximise the value they receive from their D365 investment.

Technologies:

• CRM
• ERP
• Support
• Office 365

More:

We are an established Microsoft D365 Business Central consultancy with a strong reputation for delivering high-quality ERP solutions, implementations, and ongoing support services. We work closely with organisations to help them maximise the value of their D365 investment, combining strong technical capability with a customer-first approach. This is an exciting opportunity to join our growing consultancy in a hybrid Surrey role, with fully remote working also available, a salary of £40,000-£50,000 DOE, a pension scheme, professional development and training opportunities, long-term career progression, and company events and team activities. We offer the chance to work with a leading Microsoft Dynamics 365 consultancy and play a key role in helping customers achieve success with D365 solutions.

last updated 30 week of 2026