Change and Adoption Lead

Salary: £50,000 - 50,000 per year

Requirements:

• Relevant experience or qualifications in change management, project delivery, organisational development, or related disciplines are desirable.
• Experience supporting adoption, embedding, stakeholder engagement, or business readiness activities within transformation or project environments.
• Experience supporting adoption and embedding activities that help teams transition successfully into new ways of working.
• Experience supporting benefits realisation, post implementation embedding, or transition into business-as-usual environments is desirable.
• Excellent communication and stakeholder engagement skills, with the ability to build trust and influence at all levels.
• Experience in designing and delivering engagement and communication plans to support organisational change.
• Proven ability to identify resistance to change and develop strategies to overcome it effectively.
• Knowledge of training and support strategies to enable end-users to adopt new processes, systems, or behaviours.
• Strong organisational and coordination skills, with the ability to manage multiple change activities simultaneously.
• Experience working collaboratively with project managers and cross-functional teams to align change initiatives with project goals.
• Analytical skills to monitor and evaluate the success of change efforts, using metrics and feedback to inform continuous improvement.
• Evidence of continuing professional development.
• A passion for driving positive change and embedding sustainable transformation across an organisation.

Responsibilities:

• Support the adoption and embedding of organisational, service and strategic change initiatives, ensuring successful uptake of change and benefits.
• Identify and address barriers to adoption, working collaboratively with project teams and stakeholders to mitigate risks and resolve issues.
• Support the monitoring and measurement of change adoption following implementation.
• Support the tracking and realisation of project benefits, ensuring intended outcomes are embedded into day-to-day operations.
• Work alongside Business Change Project Managers to embed adoption strategies into project plans.
• Design and deliver communication plans and materials that keep stakeholders informed and engaged.
• Coach and support Sponsors, managers, and stakeholders on good adoption practices and their role in embedding change successfully.
• Develop practical tools, templates, and guidance that support adoption activity and help improve change capability across the organisation.
• Facilitate workshops, focus groups and training sessions to support end-users in adopting new systems, processes and behaviours.
• Monitor and evaluate stakeholder feedback and adoption metrics to inform improvement activities.
• Act as a point of reference for adoption and embedding activity across the wider transformation portfolio.
• Contribute to governance and reporting activities by providing adoption, readiness and benefits insights.
• Promote a culture of collaboration and innovation, encouraging stakeholders to contribute to successful change efforts.

Technologies:

• Embedded
• Support
• C++

More:

We are recruiting a Change and Adoption Lead to join our Business Change team in Walsall, West Midlands. This is a full-time, permanent role of 37 hours per week, with a minimum of two days in the office. We offer a competitive salary of £51,597 - £54,730 per annum plus excellent benefits, including 27 days annual leave plus Christmas shutdown, a defined benefit pension scheme, a health cash plan, and a range of shopping and leisure discounts. We are output focused and flexible, and we value autonomy, support, and agile ways of working that help our colleagues achieve a healthy work-life balance.

last updated 30 week of 2026