BMC Helix Consultant ITSM / Solution Architect

Salary: £36,000 - 60,000 per year

Requirements:

• Strong BMC Helix / Remedy architecture expertise
• Experience with ITSM, Discovery, CMDB and Digital Workplace implementations
• CIS Controls v8.1 implementation experience
• Strong understanding of ITIL frameworks and service management best practice
• Experience integrating cloud platforms, enterprise systems and automation tools
• Knowledge of Python, PowerShell, REST APIs or orchestration technologies is beneficial

Responsibilities:

• Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation
• Lead platform integrations with cloud, infrastructure, monitoring and enterprise applications
• Drive automation, workflow optimisation and AI-enabled service management initiatives
• Define architecture standards, governance and best practices
• Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes
• Lead upgrades, migrations and transformation projects across complex enterprise environments
• Produce solution designs, architecture documentation and technical standards

Technologies:

• AI
• Architect
• Cloud
• CMDB
• Support
• ITIL
• ITSM
• PowerShell
• Python
• REST

More:

We are looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. This is a 6-12 month contract based in London with a hybrid working pattern, including 3 days onsite. We offer an excellent day rate and the opportunity to work on a significant enterprise programme with modern service management and automation initiatives.

last updated 30 week of 2026