Agentic AI Ops Lead

Salary: £62,000 - 102,000 per year

Requirements:

• 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
• Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
• Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
• Experience supporting change within organizations and managing stakeholders across multiple functions.
• Track record of contributing to large-scale AI integration and analytics projects.
• Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
• Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
• Experience working with cross-functional teams and managing stakeholders to drive AI innovation.
• Excellent problem-solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
• Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non-technical audiences.
• Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.
• Experience working in a highly matrixed, complex organization.
• Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
• Bachelors degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
• Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.

Responsibilities:

• Partner with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep Client360 on the cutting edge of agent-led operations.
• Manage the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
• Participate in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
• Support agentic AI initiatives from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
• Coach and mentor junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management.
• Collaborate with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.
• Help define the user experience for Client360 agentic AI operations, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
• Support foundational business processes that enable Client360 through AI-driven solutions.
• Assist in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long-term strategic goals.
• Leverage analytics and AI tools to derive actionable insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
• Understand the needs of internal teams and anticipate future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
• Utilize agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.

Technologies:

• Agentic AI
• AI
• CRM
• Fabric
• Support

More:

We are J.P. Morgan, a global leader in financial services, and our Client360 strategic pillar is building the future of our business by unifying the data fabric of all client activity and combining it with external data to deliver insight and enterprise rewiring at scale. Within our Commercial & Investment Bank, we provide strategic advice and products to corporations, governments, wealthy individuals, and institutional investors across more than 100 countries. We value diversity and inclusion, offer equal opportunity employment, and make reasonable accommodations for applicants and employees religious practices, beliefs, mental health, or physical disability needs. This is a full-time role within Data, Digital and AI, focused on agentic AI operations, client engagement, and business-wide transformation.

last updated 36 week of 2026