Customer Data Strategy Consultant

Salary: £61,000 - 101,000 per year

Requirements:

• Experience in customer data strategy, data architecture, product management, or a related consulting discipline
• Deep understanding of the modern customer data ecosystem, including CDPs such as Salesforce Data Cloud, Adobe Experience Platform, Treasure Data, and mParticle, as well as MDM, CRM, and data warehousing
• Familiarity with analytical approaches used in customer strategy, such as segmentation, propensity modelling, next-best-action, attribution, and customer journey analytics, with the ability to interpret and apply them
• Knowledge of cloud data platforms, including Azure, GCP, and AWS, and modern data architecture patterns such as medallion architecture, data mesh, and real-time streaming
• Proven ability to build business cases, develop roadmaps, and communicate value to senior stakeholders
• Practical understanding of how AI is applied to customer data strategy from a commercial and strategic perspective
• Awareness of AI applications in customer engagement, including personalisation, content generation, conversational AI, and intelligent decisioning
• Experience leading or contributing to CDP implementations or data platform migrations end-to-end is preferred
• Solid understanding of data governance, data quality, and privacy regulation, including GDPR, ePrivacy, and the cookieless future, is preferred
• Certifications in cloud architecture, data governance, or relevant Martech platforms are preferred
• A Bachelors or Masters degree in Business, Marketing, Data, or a related field is preferred

Responsibilities:

• Shape customer data strategies that define how we collect, unify, and activate customer data across online and offline channels
• Develop data strategies that connect directly to business outcomes such as revenue growth, retention, acquisition efficiency, and lifetime value
• Advise on data governance, consent, and privacy frameworks in a highly regulated environment
• Turn ambiguous client challenges into clear, actionable roadmaps with defined milestones and measurable value
• Help clients build investment cases that resonate at board level
• Lead the design and implementation of Customer Data Platforms, MDM systems, and CRM ecosystems
• Guide clients through legacy modernisation toward cloud-native, event-driven architectures
• Evaluate and recommend the right technology stack across Martech, Adtech, and data platform ecosystems
• Architect data foundations that are AI-ready, unified, trusted, real-time, and governed
• Advise clients on how AI can transform customer engagement, including personalisation at scale, GenAI-powered content, conversational interfaces, intelligent decisioning, and next-best-action
• Assess a clients data readiness for AI and define a practical path to close the gap
• Translate AI ambition into grounded strategy and help clients define measurement frameworks that prove value
• Define and manage customer data products, including use case prioritisation, roadmap development, KPIs, and iterative delivery
• Lead workstreams end-to-end from discovery and design through implementation and handover
• Work across business and technical teams to translate business requirements into data requirements and data capabilities into business value
• Operate in agile delivery environments and manage stakeholders from data engineers to C-suite
• Act as a trusted advisor to senior client stakeholders, guiding decisions, challenging assumptions, and building long-term relationships
• Facilitate workshops, present recommendations, and communicate complex data concepts to non-technical audiences
• Contribute to business development by shaping proposals, supporting pitches, and spotting opportunities to grow client relationships

Technologies:

• AI
• AWS
• Architect
• Azure
• Cloud
• CRM
• GCP
• Support
• Marketing
• Salesforce

More:

We are Accenture Song, helping clients accelerate growth and value through sustained customer relevance. Our capabilities span ideation to execution across growth, product and experience design, technology and experience platforms, creative, media and marketing strategy, and campaign, content and channel orchestration. We are hiring for a Customer Data Strategy Consultant role in London or Manchester within our Song AI and Data team. We offer a competitive basic salary, annual performance bonus, opportunities to acquire equity, and a wide range of health and wellbeing benefits, including 25 days of leave plus 3 volunteering days, family-friendly and flexible work policies, an attractive pension plan, private healthcare insurance, mental wellbeing support, employee assistance, career development and counselling, and generous parental leave offerings. Accenture is a leading global professional services company with approximately 791,000 people serving clients in more than 120 countries, combining technology, cloud, data, AI, and industry expertise to help clients create 360° value.

last updated 39 week of 2026