IT Support Analyst

Salary: £30,000 - 33,000 per year

Requirements:

• Previous experience in an IT support or service desk environment.
• Strong troubleshooting skills across software, systems and end-user technology.
• Experience supporting business applications, databases or CRM systems.
• Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Well organised, customer-focused and able to manage multiple priorities effectively.
• Full UK driving licence and access to a vehicle for occasional travel between sites.

Responsibilities:

• Provide first-line support for business systems, databases and core applications.
• Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
• Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
• Deliver user training, IT inductions and practical guidance to staff on systems and technology.
• Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
• Maintain accurate records of IT assets, support issues and system updates.

Technologies:

• CRM
• Hardware
• Support
• Microsoft 365
• SharePoint
• Office 365

More:

We are a well-established organisation seeking an IT Support Analyst to join our team based in central Chelmsford. This is a fully onsite position with free onsite parking provided. We offer a 35-hour working week, 30 days annual leave plus bank holidays, a non-contributory pension scheme with an 11% employer contribution, and life assurance cover of 3x annual salary.

last updated 38 week of 2026