Helpdesk Analyst

Salary: £? - ? per year

Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends

Responsibilities:

• Provide expert assistance in resolving technical issues
• Troubleshoot hardware and software problems
• Manage and maintain support tickets
• Ensure timely and efficient resolution of support requests
• Collaborate closely with internal teams to ensure seamless IT operations
• Document and log support activities and resolutions
• Deliver high-quality customer service and support
• Help maintain our reputation for excellence

Technologies:

• Hardware
• Support

More:

We are hiring for our IT support team, where you will help resolve technical issues and support smooth day-to-day operations. This role is focused on delivering high-quality customer service, working closely with internal teams, and maintaining accurate records of support activities and resolutions. We value efficiency, professionalism, and a strong commitment to excellence.

last updated 38 week of 2026