Head of Professional Services

Salary: £35,000 - 53,000 per year

Requirements:

• Substantial experience in a senior delivery, consulting, or programme leadership role within a technology/digital consultancy or professional services environment.
• A track record of successfully delivering complex, multi-disciplinary client engagements, ideally spanning software delivery, design, data, or similar capability areas.
• Experience managing commercial aspects of client engagements, including margin, scope, change control, and contractual risk.
• Experience leading and developing other senior leaders or managers.
• Familiarity with public sector and/or regulated-industry delivery frameworks is an advantage, such as Government Digital Service standards or agile delivery frameworks.
• Strong commercial acumen, balanced with genuine care for client outcomes and team wellbeing.
• Excellent stakeholder management, comfortable operating at both executive/client level and hands-on with delivery teams.
• Confident, calm decision-making under pressure, particularly when engagements are at risk.
• A collaborative leadership style that fits naturally with an employee-owned culture, leading through influence and trust as much as authority.
• Strong analytical skills, able to spot patterns and risks across a portfolio of concurrent engagements.
• Excellent written and verbal communication, including experience presenting to senior clients and internal stakeholders.

Responsibilities:

• Own how our client engagements perform as a whole, including quality, pace, and client experience.
• Set delivery methods, reporting, and quality standards that are consistent and usable across every team.
• Act as the escalation point when an engagement is at risk and help colleagues resolve issues.
• Work with practice management and commercial teams to understand the pipeline and what each engagement will need to succeed.
• Ensure teams are resourced and briefed before day one.
• Take an active role in bids and proposals, including public sector procurements, shaping delivery approach and resourcing assumptions.
• Work with account leadership so delivery and account performance are managed together.
• Contribute to health checks and service reviews.
• Give delivery teams early, active control of scope, change, and margin.
• Build trusted relationships with senior sponsors and escalation contacts for the life of each engagement.
• Partner with account leadership to identify and pursue opportunities to grow each account.
• Mentor and coach colleagues to embed strong delivery practice across Answer.
• Lead how we use AI in client work, setting safe, appropriate practices for regulated settings and showing where it adds real value.
• Feed lessons from live engagements back into how we sell, resource, and deliver.
• Flag emerging skills needed to capability leads.

Technologies:

• AI
• Support

More:

Answer Digital is an award-winning, employee-owned technology consultancy based in Leeds, delivering software, platform, and process transformation for clients across the private and public sectors. We are a highly successful digital transformation consultancy headquartered in Leeds, with a fast growth trajectory and a reputation for delivering large-scale, operationally critical solutions. People are at the heart of everything we do, and our employee-owned culture shapes our values and approach. We offer a competitive salary, flexible annual leave, twice-yearly income-tax-free bonuses based on company performance, continuous training and development, a flexible pension with employer contributions up to 5%, a healthcare cash plan, a social calendar with team events, parking at our central Leeds office, Cycle2Work and Green Car Lease schemes, and opportunities to give back through partnerships, charity, and community events. We are committed to diversity and inclusion and aim to create a safe environment where everyone can bring their true selves to work. Our recruitment process is fair and flexible, typically including a recruiter call, a skills-based interview, and a cultural/value interview.

last updated 38 week of 2026