Senior Service Designer

Salary: £65,000 - 65,000 per year

Requirements:

• Experience designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives.
• A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes.
• The ability to influence and collaborate with stakeholders at all levels, building consensus and supporting decision-making across multidisciplinary teams.
• Experience leading workshops and service design activities, creating collaborative environments that enable teams to deliver user-centred services.
• A proven track record of identifying opportunities for improvement, analysing service performance and solving complex user and business challenges.
• A passion for championing user-centred design, sharing best practice and promoting service design standards across teams and communities.

Responsibilities:

• Help shape the future of public services used by millions of people across the UK.
• Work on complex and high-profile transformation programmes using service design techniques, user insight and evidence-based approaches.
• Collaborate with multidisciplinary teams, bringing together user, business, policy and operational perspectives to understand problems, identify opportunities and design better outcomes.
• Use workshops, service mapping, visualisation and stakeholder engagement techniques to help teams make informed decisions and deliver meaningful improvements across end-to-end services.
• Support delivery across a variety of business areas, including Health and Disability, Working Age Services, Debt Management, Digital Payment Services and Digital Channels.

Technologies:

• Support
• UX UI Design

More:

We are DWP Digital, the UKs largest government department, helping people into work and making payments worth over £195bn a year to support and empower millions of people. We work with fresh ideas and leading-edge technology to build and maintain digital solutions used by nearly every person in the UK at key moments in their lives. This Senior Service Designer role is offered on a hybrid basis, with 40% working from home and 60% collaborating face to face in a hub. We offer competitive pay of £68,205, a civil service pension with employer contributions of 28.97%, and a generous leave package starting at 26 days, rising to 31 over time, plus public holidays and up to 3 extra flexi-time days off each month. Our benefits also include volunteering and charitable giving leave, discounts and savings, interest-free loans for bikes or season tickets, and professional development, coaching, mentoring and career progression opportunities. We have an award-winning inclusive culture and have been recognised for diversity, leadership and as a great place to work in digital. The application process is two stages: application and online interview.

last updated 37 week of 2026