IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Networking TCP/IP and connectivity, with knowledge of routers, switches and firewalls
• Experience diagnosing and resolving connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
• Experience supporting wireless infrastructure
• Experience with patching, firmware updates, backups and basic server maintenance
• Experience documenting network configurations, topology diagrams and troubleshooting procedures
• Ability to liaise with 3rd line support and vendors for complex escalations
• Experience contributing to IT projects such as office moves, network upgrades or router/switch rollouts
• Understanding of IT security policies and best practices
• Excellent verbal communication skills
• Experience in networking implementation, diagnosis and IT security
• Customer-focused, professional and confident when communicating with clients
• Server administration experience
• Windows Hyper-V virtualisation experience
• Intune, Apple or Meraki MDM experience
• Experience supporting Apple devices
• Experience with backup technologies and disaster recovery
• Experience working within Cisco/Fortinet environments

Responsibilities:

• Provide IT support to clients across a range of locations
• Act as an escalation point for issues that 1st line support cannot resolve
• Diagnose and resolve connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
• Support wireless infrastructure
• Carry out patching, firmware updates, backups and basic server maintenance
• Configure and support network hardware and software
• Complete repairs and preventative maintenance
• Document network configurations, topology diagrams and troubleshooting procedures
• Liaise with 3rd line support and vendors on complex escalations
• Contribute to IT projects such as office moves, network upgrades and router/switch rollouts
• Adhere to procedures, IT security policies and best practices
• Provide professional and customer-focused support to clients

Technologies:

• Cisco
• Firmware
• Hardware
• Hyper-V
• Support
• Network
• Security
• TCP/IP
• Windows

More:

We are based in Fyfield, Oxfordshire and have been providing efficient IT solutions to businesses for over 30 years. We are passionate about people, technology, innovation and creativity, and we are currently looking to expand our team. This is a full-time, office-based role with remote support for clients and travel to client sites across Oxfordshire and nationally. We offer a salary of £30,000–£35,000 per annum depending on experience, a company pension, eligibility to join our profit share scheme after 12 months, and private healthcare. The role offers the opportunity to deepen infrastructure and network experience within a Cisco/Fortinet environment while supporting clients across more than 400 locations nationwide.

last updated 38 week of 2026