IT Support Engineer Manchester

Salary: £30,000 - 40,000 per year

Requirements:

• Experience across Microsoft 365 and Exchange Online
• Experience with Entra ID / Active Directory
• Experience with Intune and device management
• Experience supporting Windows environments
• Experience with VMware / VDI
• Experience with networking and troubleshooting
• Experience with firewalls and switches
• Experience with backup technologies
• Experience with infrastructure troubleshooting and problem management
• Hands-on 2nd Line support experience across a broad infrastructure environment
• Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot is advantageous
• ITIL knowledge or certification is desirable
• ISO 27001 experience is desirable
• Experience within a regulated environment is desirable
• Understanding of incident, problem and change management is desirable
• Experience working on infrastructure transformation projects is desirable

Responsibilities:

• Act as the primary technical escalation point for 1st Line
• Diagnose and resolve complex 2nd Line infrastructure and user issues
• Support Microsoft 365, Exchange Online, Entra ID and Windows environments
• Administer Intune, Autopilot and NinjaOne
• Support VMware VDI across a branch environment of approximately 240 users
• Support networks, firewalls and switches
• Work with Palo Alto and Juniper technologies
• Support Veeam backup and wider infrastructure technologies
• Investigate root causes and prevent recurring issues
• Contribute to infrastructure projects and the wider IT transformation programme
• Work within formal change-control and security processes
• Maintain accurate technical documentation

Technologies:

• Active Directory
• Support
• ITIL
• Microsoft 365
• Network
• Security
• VMware
• Veeam
• Windows
• Office 365

More:

We are looking for an experienced IT Support Engineer to join our established IT team in Manchester, supporting around 500 employees across a national branch network. This is a hands-on role with responsibility for acting as the main escalation point for 1st Line while working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We value strong technical ability, excellent customer service and ownership of problems through to resolution. The recruitment process includes a practical technical assessment so you can demonstrate how you approach real-world technical problems.

last updated 37 week of 2026