Principal/Senior Solution Architect - EdgeOne

Salary: £33,000 - 73,000 per year

Requirements:

• We require 8+ years of relevant experience and a bachelors degree in Computer Science, Engineering, Management Information Systems, another related field, or equivalent experience.
• We require excellent communication skills and the ability to build trusting relationships with customers, partners, and other stakeholders.
• We require fluency in both English and Chinese to communicate with our HQ in China.
• We require customer-facing experience in the information technology industry, preferably as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager.
• We require familiarity with cloud security and content delivery technology, processes, and concepts, including security event management, compliance, and site performance.
• We require knowledge of project management concepts and techniques.
• We require some knowledge of implementation concepts related to web development, IT systems, or security practices.
• We require a strong understanding of how the internet works, including network protocols such as IP, DNS, routing, HTTP, TCP, or web architecture.
• We require the ability to travel approximately 10% of the time.

Responsibilities:

• We analyze customer needs and requirements with our Engineers and Sales team to design and propose the best matching product capabilities.
• We identify business opportunities by leveraging our products, present solutions, demonstrate value, and support customer satisfaction.
• We drive Tencent Cloud product adoption by identifying customer needs and presenting product-specific solutions.
• We guide, train, and enable internal business teams and external partners on Tencent Cloud product knowledge and best practices.
• We track, monitor, and lead efforts to resolve customer issues related to Tencent Cloud security and performance products.
• We work with global team members on international customer initiatives and projects and engage effectively with stakeholders across locations.
• We plan and organize programs across multiple technical teams and geographic regions to improve the efficiency and effectiveness of Tencent Cloud services.
• We create clarity in requirements, build relationships with partner teams, embrace agility, and design features that support business objectives.
• We identify, assess, and mitigate risks arising from various situations, including cross-team dependencies.
• We work with engineering teams to implement new or updated tools that support team or business processes.
• We lead POC projects, implementation efforts, and other initiatives that improve customer satisfaction and product efficiency.

Technologies:

• AI
• Architect
• Cloud
• Excel
• HTTP
• Support
• Network
• Project Manager
• Security
• Web

More:

We are part of the Cloud & Smart Industries Group (CSIG), which promotes our cloud and industry internet strategy. We focus on how users and industries interact to create innovative smart industry solutions through cloud, AI, and network security. By driving digitalization across retail, medical, education, transportation, and other industries, we help companies serve users in smarter ways and build a new ecosystem of intelligent industries that connect users and businesses. This is a full-time role based in London, United Kingdom, and our team is expanding with both challenges and opportunities to help you excel at your full potential. We are an equal opportunity employer and foster an environment where diverse voices help drive innovation and support our users and community.

last updated 36 week of 2026