Lead Cybersecurity

Salary: £66,000 - 106,000 per year

Requirements:

• 4–10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning.
• Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models.
• Proven ability to communicate complex security topics clearly and concisely, both in writing and in live customer conversations.
• A builders mindset: we default to creating playbooks, templates, and repeatable processes rather than solving problems one-off.
• Experience driving automation or process improvement in a security operations or GTM context.
• Comfort working across time zones and adapting to shifting schedules when customer needs require it.
• Self-directed, low-maintenance, and energized by fast-paced, high-growth environments.
• Hands-on depth in AWS security and cloud security architecture and operations, including IAM, VPC, KMS, CloudTrail, GuardDuty, and Security Hub.
• Web application security fundamentals, including OWASP Top 10, secure SDLC, API security, and encryption standards such as TLS, AES-256, and key management.
• Working knowledge of SaaS security models, multi-tenant architecture, and shared responsibility frameworks.
• Familiarity with security questionnaire and trust center platforms, as well as GRC tools.
• Ability to read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diagrams.
• Comfort with process automation concepts, including scripting, workflow builders, or no-code/low-code tools to reduce manual, repetitive work.
• Certifications are nice to have, including CISSP, AWS Security Specialty or AWS Solutions Architect, CISM, or CompTIA Security+ or equivalent foundational certification.
• Executive-level communication skills with the ability to distill complex security topics into clear, confident narratives for technical and non-technical audiences.
• Cross-functional influence skills, with the ability to build alignment across Security Engineering, Legal, Product, Sales, and Customer Success without formal authority.

Responsibilities:

• We own the end-to-end experience of how we communicate our security story to the market.
• We translate complex cloud architecture and security posture into clear, confident assurances that accelerate deals and deepen customer relationships.
• We serve as the security voice our customers hear.
• We build scalable systems, create repeatable playbooks, and drive automation so the team spends less time on manual work and more time on high-impact customer engagements.

Technologies:

• AI
• API
• AWS
• Architect
• Cloud
• IAM
• LESS
• OWASP
• Security
• Web

More:

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, easy to use, and quick to deliver results, and our people-first approach to AI helps eliminate friction so employees are more effective and organizations are more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust our CX and EX software, and more than 4,500 employees worldwide make this possible. We foster an inclusive environment where colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities can find their true potential, purpose, and passion. This is a full-time, mid-senior level role in our Information Technology and Services function.

last updated 36 week of 2026