Digital Experience and Gen AI Product Owner

Salary: £37,000 - 44,000 per year

Requirements:

• Strong knowledge of Microsoft 365 technologies, particularly SharePoint, Teams, OneDrive, Outlook, Word and PowerPoint.
• Experience owning or managing digital workplace, collaboration or productivity products within a professional services, regulated or enterprise environment.
• Experience developing product roadmaps, managing backlogs and driving continuous improvement initiatives.
• Understanding of Microsoft 365 governance, including permissions, lifecycle management, information architecture, retention and data protection principles.
• Experience translating technology capabilities into practical business solutions and adoption strategies.
• Strong stakeholder management skills with the ability to engage both technical and non-technical audiences.
• Experience producing business cases, recommendations and reports for senior leadership teams.
• Familiarity with Generative AI technologies, including Microsoft Copilot, Copilot Chat, AI agents or similar productivity tools would be highly advantageous.
• Experience within legal services or another regulated professional services environment would be beneficial.

Responsibilities:

• Own the functional roadmap for Microsoft 365 collaboration and productivity tools, ensuring alignment with business strategy and user needs.
• Lead the development and enhancement of digital workplace capabilities across SharePoint, Teams, OneDrive and the wider Microsoft 365 suite.
• Identify opportunities to leverage Generative AI technologies, including Microsoft Copilot, to improve productivity, collaboration and knowledge sharing.
• Evaluate emerging Microsoft and AI capabilities, making recommendations on adoption, governance and business value.
• Develop and maintain product backlogs, prioritising enhancements, adoption initiatives and governance improvements.
• Define and implement effective collaboration standards, information architecture and workspace governance frameworks.
• Partner with technology, compliance, security and business stakeholders to ensure solutions balance innovation with appropriate risk management.
• Work closely with change, training and communications teams to drive adoption and user engagement.
• Establish success metrics and monitor product performance, adoption levels, productivity gains and return on investment.
• Produce reporting, recommendations and business cases for technology leadership and governance forums.
• Act as a trusted advisor to stakeholders seeking to improve business processes through Microsoft 365 and AI-enabled solutions.

Technologies:

• AI
• AI Agents
• Copilot
• Microsoft 365
• Product Owner
• Security
• SharePoint
• Office 365

More:

Technology is transforming the way professional services firms collaborate, share knowledge and deliver value to clients, and we are looking for a Digital Workplace & Gen AI Product Owner to help drive the next phase of that journey. This is an opportunity to extract maximum value for our users from the Microsoft 365 collaboration ecosystem and help define how Generative AI technologies are adopted across our business. Working at the intersection of technology, user experience and innovation, you will help colleagues collaborate effectively, access knowledge seamlessly and leverage emerging AI capabilities in a secure, governed and practical way. You will partner with stakeholders across legal teams, business services and technology functions to maximise adoption, productivity and value. This is a unique opportunity to influence the future of digital work within a leading professional services environment, with autonomy to shape product strategy, drive innovation and champion the adoption of next-generation workplace technologies, including Microsoft Copilot and other AI-powered productivity tools. The role offers significant visibility across the business and the chance to work closely with senior stakeholders on strategic initiatives that deliver measurable impact. We are committed to providing an inclusive and accessible recruitment process as a Disability Confident Scheme employer. The role sits within Business Services - Technology and is a permanent hybrid position.

last updated 36 week of 2026