Application Specialist PAS

Salary: £53,000 - 93,000 per year

Requirements:

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills and ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years experience working in healthcare and a good understanding of PAS processes in the UK
• Deep understanding of PAS rules, PAS workflows, and requirements within private and public hospitals in the UK
• Experience contributing to a multi-disciplined team
• Experience writing functional documents
• Experience with business process mapping
• Knowledge of information systems
• Experience communicating with key stakeholders at various levels within healthcare organisations, including government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing
• University degree in Science, Engineering, or Clinical
• Proficiency in English

Responsibilities:

• Use our healthcare, business, and InterSystems product knowledge to ensure we contract and implement products in a successful, standard, and timely manner
• Become an expert product resource for customers and understand customer processes, assess solution fit, and advise on the best standard implementation approach
• Advise customers on driving maximum benefits from the solution while keeping customer-specific work to a minimum
• Liaise with various areas of the business as needed
• Keep up to date with new product developments through the normal product release cycle
• Act as a Subject Matter Expert for the PAS / Revenue Cycle Management module of TrakCare
• Visit customer sites and support projects that may require regular travel
• Review proposal and tender documentation and identify gaps in functionality
• Analyse customer processes and identify gaps and possible solutions
• Run proposed solution presentations and customer induction workshops
• Consult and advise customers on how adopting our solution can improve existing processes
• Propose solutions by mapping existing product components and minimising variations from standard products
• Produce business requirements maps, solution design documents, and validation scripts
• Work with customers to ensure early data collection information is gathered correctly and on schedule
• Log additional configuration through the change process and follow up with the product team
• Set up customer site configuration
• Create validation scripts for agreed configuration
• Participate in validating the configured system and migrated data
• Log errors following standard corporate procedure
• Support customer validation and troubleshoot issues during implementation phases
• Follow up on test fixes and work with the Project Manager/Product Team to implement fixes
• Distinguish issues from change requests and log them appropriately
• Document handover documentation for Support
• Participate in the dry run process
• Prepare train-the-trainer material
• Conduct individual and group training, product demonstrations, and workshops as required
• Train customer trainers on TrakCare functions as per the customer solution
• Provide on-site support to customer go-live
• Liaise with other departments to resolve remaining issues
• Complete the support handover process
• Support colleagues and help spread application knowledge
• Maintain consistent and traceable documentation
• Learn new TrakCare functionalities as they become available

Technologies:

• AI
• Support
• Project Manager

More:

We are InterSystems, a creative data technology provider delivering a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms help solve interoperability, speed, and scalability challenges for large organisations around the globe. Established in 1978, we are committed to excellence through 24/7 support for our customers and partners worldwide. We are privately held and headquartered in Boston, Massachusetts, with 38 offices in 28 countries. This role involves customer site visits and may require regular travel, including spending up to five days away from home each week. Our posting also includes an AI disclaimer stating that AI may be used for internal administrative recruitment tasks, but not to make or influence hiring decisions.

last updated 36 week of 2026