Senior Business Product Owner

Salary: £90,000 - 90,000 per year

Requirements:

• We are looking for an experienced Product Owner, Business Process Owner or operational leader who has successfully managed complex, business-critical processes in a large organisational environment.
• We need someone comfortable operating with a high degree of autonomy, influencing senior stakeholders and taking ownership of outcomes across multiple teams and departments.
• Experience of product ownership, business process ownership or operational leadership.
• Experience managing complex cross-functional processes involving multiple stakeholders.
• Experience working with data-driven processes and interconnected systems.
• Experience driving governance, controls, compliance and operational improvements.
• Experience leading delivery in matrix environments where influence is essential.
• Experience managing risks, dependencies and operational performance.
• Experience identifying root causes and implementing sustainable solutions.
• Experience influencing and challenging senior stakeholders to achieve outcomes.
• Experience using data and insight to support decision-making and continuous improvement.
• Experience delivering change and process transformation within large organisations.

Responsibilities:

• Take end-to-end ownership of the incentive scheme from data inputs through to final payment.
• Lead the monthly operational delivery cycle, ensuring accuracy and timely execution.
• Identify, investigate and resolve issues that impact delivery, consistency or accuracy.
• Work with operational, finance, data and technology teams to improve data quality and process effectiveness.
• Establish and embed governance, controls and validation processes.
• Manage risks, dependencies and stakeholder accountabilities across multiple functions.
• Provide insight into scheme performance, trends and areas for improvement.
• Deliver tactical improvements that reduce risk and improve reliability.
• Develop a longer-term roadmap for future enhancement and evolution of the scheme.

Technologies:

• Support
• Matrix
• Product Owner

More:

We are a large, customer-focused organisation undergoing significant operational transformation and continuous improvement. We are investing in strengthening key processes that directly impact colleague experience, operational performance and business outcomes. As part of this commitment, we are creating a new Senior Product Owner position to take ownership of a critical enterprise-wide incentive scheme. Reporting into a senior operational leader, this role will work across Operations, Finance, Data, IT and People functions to ensure the successful delivery, governance and ongoing evolution of a business-critical process that supports colleague engagement and performance. This is a highly visible role with annual company bonus of up to 30%, 25 days annual leave plus bank holidays, private healthcare, income protection covering 75% of basic salary, a flexible benefits allowance of 5%, pension with up to 10% employer contribution, and life assurance.

last updated 34 week of 2026