Desktop Support Engineer

Salary: £36,000 - 62,000 per year

Requirements:

• At least 5-6 years of experience providing desktop support services in a Microsoft environment.
• Experience supporting hardware for both PC and Mac, as well as mobile devices including iPhones, iPads, and Samsung models.
• Proficiency in Microsoft Windows operating systems with some familiarity with Mac OS.
• Knowledge of Microsoft 365 and associated services such as OneDrive for Business and Microsoft Teams.
• Understanding of video conferencing hardware and software, along with experience supporting office printers and copiers.
• A strong technical aptitude and a proven ability to learn and apply new skills in a fast-paced setting.
• Experience with ServiceNow or similar IT service management platforms is highly beneficial.
• Familiarity with industry-specific software solutions such as Autodesk, Bentley, and Trimble, as well as enterprise tools like Adobe, Bluebeam, Cisco, and Symantec, is desirable.

Responsibilities:

• Act as client liaison for all Digital Technology-related requests from staff.
• Serve as the first line of engagement to understand and address issues and needs around desktop and infrastructure services.
• Configure, deploy, maintain, troubleshoot and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
• Solve problems associated with hardware, software, and services, determining the source, level, priority and nature of issues.
• Escalate or route issues to the appropriate team when required.
• Respond to, document and resolve service tickets in a timely manner according to agreed service levels.
• Document procedures, standards, best-practice configurations, settings, installation sequences and back-out instructions.
• Follow ITIL/Service Management policies and procedures.
• Help the software asset management team maintain applications, including licence management and version control.
• Work with the leadership team to drive technology and help transform business activity.

Technologies:

• Cisco
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• ServiceNow
• Windows
• Office 365
• Cloud
• Network
• Security

More:

We are Arup, a collective of designers, consultants and experts dedicated to sustainable development and delivering remarkable outcomes for clients and communities. In partnership with AMS, we are looking for a Desktop Support Engineer on a 12-month contract based in Belfast, working on site 5 days per week. We offer the opportunity to collaborate on ambitious projects within a global, inclusive and collaborative environment where everyone can contribute and succeed.

last updated 34 week of 2026