Platform Support Analyst

Salary: £40,000 - 70,000 per year

Requirements:

• We have experience in a platform support role and knowledge of the system life cycle.
• We have an AWS skillset, including EKS, EC2, and RDS.
• We have excellent IT skills.
• We are a team player and want to make a real impact in a growing business.
• We are eager to learn new skills and work with new technology.
• We have strong administrative and organisational skills.
• We have a strong work ethic and willingness to learn and develop, with a desire to take on additional responsibilities.
• We have excellent communication skills and can build relationships at all levels.
• We strive for service excellence, with superb attention to detail and a strong commitment to quality.
• We consistently meet service levels and take personal ownership of our work, prioritising and organising our workload to meet tight deadlines.
• We can work under pressure and manage the needs and demands of various stakeholders.
• We solve challenges using our own initiative to explore solutions.
• Desirable: we have experience with Datadog for monitoring, alerting, and observability.
• Desirable: we are familiar with Terraform for infrastructure as code and cloud provisioning.
• Desirable: we have experience using Argo CD for continuous delivery and application deployment.
• Desirable: we have knowledge of cloud computing platforms, including compute, storage, and networking concepts.

Responsibilities:

• We act as the primary point of contact for platform-related support queries and incidents.
• We help support, maintain, and improve our core platform and associated products.
• We investigate, resolve, and proactively prevent platform issues, with a focus on continuous improvement of systems and operational processes.
• We provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
• We liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• We regularly review, maintain, and improve operational documentation, processes, and procedures.
• We support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• We develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
• We provide general operational and administrative support to the infrastructure and platform teams as required.
• We monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.

Technologies:

• AWS
• Cloud
• Datadog
• DevOps
• EC2
• Support
• Terraform

More:

We are Angstrom Sports, a proprietary sports pricing and product provider building simulation-driven pricing and risk systems to support key sports brands across the Entain group. Founded in 2018 and acquired by Entain in 2023, we operate as a semi-autonomous division focused on delivering the groups most advanced pricing and risk capabilities, with a strong emphasis on the US market. We are building the next generation of sports betting products that are sports-first, recreationally focused, and designed to make betting more engaging, more intelligent, and more fun. We are a high-performing, low-ego team that values trust, mutual respect, and a strong independent culture. This is a full-time Information Technology role at associate level, working within a fully cloud-based AWS environment and offering exposure to modern cloud infrastructure, platform operations, DevOps practices, and automation. We also offer a competitive salary and benefits that may include a generous bonus scheme, hybrid working, private medical insurance, pension matched to 6%, holiday buy and sell, wellbeing app access, Entain and Enhance days, and a Sharesave Scheme.

last updated 34 week of 2026