Product Support Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• Commercial experience in application or software support
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, and SQL Server
• Strong problem-solving and analytical skills
• Excellent communication skills, including the ability to explain technical concepts to non-technical people
• High attention to detail and strong organisational skills
• Self-motivated with a willingness to learn
• Knowledge of Agile, DevOps, and the software development lifecycle is highly desirable
• Understanding of APIs is highly desirable
• Experience with tools such as Postman or XMLSpy is highly desirable
• Familiarity with Visual Studio, Azure DevOps, and Git is highly desirable

Responsibilities:

• Provide technical support and resolve application issues within agreed SLAs
• Troubleshoot and manage client tickets from start to resolution
• Work closely with stakeholders, analysts, and developers
• Communicate clearly with clients and deliver excellent customer service
• Gather requirements for system changes and support their delivery
• Test, document, and support application updates
• Assist with debugging and implementing improvements
• Contribute to team development and continuous improvement initiatives

Technologies:

• Azure
• C#
• DevOps
• Git
• Support
• JSON
• JavaScript
• Postman
• SQL
• Visual Studio
• Cloud

More:

We are recruiting for a Product Support Engineer to join our team in a hybrid role based in Fareham, Hampshire, with a salary of £35,000 plus benefits. This is an opportunity to support business-critical applications, work collaboratively with clients and developers, and develop your skills in a supportive environment with training provided and opportunities for career progression.

last updated 34 week of 2026