IT Support Officer

Salary: £? - ? per year

Requirements:

• Experience of working in a technically complex IT environment.
• Able to diagnose and resolve practical problems.
• Able to prioritise a workload and focus on necessary tasks.
• Able to adapt quickly to new developments in software and hardware.
• Resourceful and able to fully utilise available tools to achieve efficient problem resolution.
• Able to communicate clearly and effectively with staff at all levels in the organisation, both verbally and in writing.
• Able to manage and work on projects to tight deadlines and budgets.
• Able to train technical and non-technical personnel.
• Able to effectively liaise with third-party organisations to resolve technical issues.

Responsibilities:

• Support and maintain our existing ICT infrastructure for Shared Technology Services across client support, datacentre, data network, and messaging and collaboration support, with specialisation in one area.
• Work on a rota basis covering call triage, call resolution, escalation, on-site support across all shared service sites, project-related work, and cover for colleagues in other teams as required.
• Monitor incoming queues on our IT service desk system, perform initial triage of calls, and assign them to the correct team.
• Take ownership of and resolve calls in line with service level agreements.
• Identify problems, log problem records, and communicate appropriately.
• Log changes, provide adequate information, and keep change records up to date.
• Provide on-site support across all sites supported by Shared Technology Services.
• Build and deliver end-user equipment, collect equipment for repair or disposal, and support office moves.
• Work on complex technical projects implementing changes to our Shared Technology Services infrastructure.
• Participate in virtual teams working on specific assignments.
• Provide cover for colleagues in other teams as and when required.

Technologies:

• Hardware
• ICT
• Support
• Network

More:

We are a local authority client based in South London, offering an urgent opportunity for an experienced IT Support Officer. This is a PAYE role paying £22.41 an hour. You will join Shared Technology Services, supporting a technically complex environment and contributing to service delivery across multiple sites. We also ask candidates to apply with an updated CV and ensure any gaps in employment are explained.

last updated 34 week of 2026