IT Support Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• Previous experience within an IT Support, 2nd Line, Desktop Support or Service Desk role
• Good knowledge of Microsoft 365
• Experience supporting Windows environments
• Knowledge of Active Directory and/or Microsoft Entra ID
• Confident troubleshooting hardware, software and end-user issues
• Experience using IT service desk or ticketing systems
• Good understanding of networking fundamentals including Wi-Fi and VPNs
• Strong communication and customer service skills
• Ability to prioritise workload and take ownership of technical issues
• Proactive approach with a genuine interest in IT and technology
• Full UK driving licence

Responsibilities:

• Provide 1st and 2nd line technical support across hardware, software and end-user issues
• Support Windows and MacOS devices across the business
• Administer and support Microsoft 365 and Microsoft Entra ID
• Troubleshoot laptops, desktops, printers, scanners and other peripherals
• Support iOS devices and mobile technologies
• Manage incidents, service requests and changes through the IT service desk
• Troubleshoot connectivity, Wi-Fi and VPN issues
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
• Support senior and VIP users, providing a high level of customer service
• Take ownership of technical issues through to resolution
• Work closely with the wider IT team on projects, improvements and ongoing technical requirements

Technologies:

• Active Directory
• Cisco
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• VPN
• Windows
• iOS
• Office 365

More:

We are recruiting for an IT Support Engineer to join our internal IT team in Stroud, Gloucestershire. This is a permanent, full-time role working Monday to Friday, 9:00am to 5:00pm, with a salary of up to £35,000 per annum. It is a varied, hands-on position covering Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV technology, with opportunities to support users across the business and contribute to wider IT projects and improvements.

last updated 34 week of 2026