Senior SAP Change & Training Consultant

Salary: £45,000 - 85,000 per year

Requirements:

• Ideally hold PROSCI or Advanced APMG Change Practitioner certification.
• Proven experience in Organisational Change Management, ideally within large-scale transformation programmes.
• Strong stakeholder management and engagement skills, with the ability to influence at all levels.
• Experience in applying structured change methodologies and adapting them to different organisational contexts.
• Proven ability to assess change impacts, develop change strategies, and execute plans effectively.
• Experience working with AI tools for OCM and Training workstreams.
• Strong communication and facilitation skills, with experience developing and delivering change communications and training.
• Experience leading or working within change networks to drive adoption and sustain change.
• Experience leading training as part of IT implementation programmes, including training strategies, training curriculum, and training needs analysis.
• Strong knowledge of business processes to analyse interdependencies, process impacts, and role impacts.
• Experience explaining system processes in a business context.
• Ability to analyse complex situations, identify root causes, and develop creative solutions.
• Familiarity with using AI tools and supporting customers with the adoption of AI tools.
• Comfortable working in fast-paced, complex environments with multiple stakeholders.
• Proactive, solutions-oriented mindset with the ability to anticipate challenges and develop mitigation strategies.
• Experience in SAP-related change management projects is highly desirable.
• Natural curiosity to understand and resolve challenges.
• Interest in ongoing learning and development.
• Willingness to travel and work flexibly to meet project demands.
• Excellent English language skills, both written and verbal.
• Additional language skills may be beneficial due to our customer reach across Europe and beyond.

Responsibilities:

• Act as a key member of the project team, working closely with client stakeholders to support successful delivery of change initiatives.
• Apply our OCM methodology to deliver change activities in line with programme objectives, plans, and statements of work.
• Lead stakeholder engagement efforts to ensure alignment and commitment across the organisation.
• Provide leadership and direction to change teams where required, ensuring effective collaboration and delivery.
• Provide technical support for change and training tools such as Enable Now and WalkMe when required.
• Share knowledge and best practices within the wider OCM team to enhance methodologies and approaches.
• Contribute to business development activities, including input to RFPs and participation in pre-sales activities.
• Support our continuous improvement mindset with recommendations for enhancement and innovation.
• Assist in the development and implementation of change management strategies to drive successful adoption of new technologies, processes, and systems.
• Conduct change impact assessments and stakeholder analysis to identify the scope of change and areas of resistance.
• Help create communication plans to keep stakeholders informed and engaged throughout transformation.
• Help manage resistance and address concerns by working closely with end-users and leadership teams.
• Design and develop training materials and documentation for learning and adoption of new systems and processes.
• Deliver training sessions virtually, in person, or in blended formats for technical and non-technical audiences.
• Create and maintain user guides, manuals, and online resources to reinforce training and provide ongoing support.
• Assist in the development and management of a learning management system, including course registration, content updates, and user feedback collection.
• Collaborate with project managers, technical teams, and business units to align change and training activities with project objectives.
• Participate in regular meetings and workshops to update stakeholders on change management progress and training outcomes.
• Provide ongoing feedback and recommendations to improve change management and training processes.
• Assist in the development of KPIs to measure the success of change management and training initiatives.
• Track and report on the effectiveness of training and change activities, identifying areas for improvement.
• Participate in post-implementation reviews to assess change adoption and long-term sustainability.
• Monitor emerging trends in change management and learning methodologies to keep materials and strategies innovative and aligned with best practices.
• Suggest and implement improvements to change and training processes based on client feedback and industry standards.

Technologies:

• AI
• Cloud
• Support
• SAP
• REST
• Security

More:

We are NTT DATA Business Solutions Group (NDBS), part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo and operating in more than 50 countries. We combine global reach with local intimacy to deliver SAP services across consulting, digital, cloud, automation, system development, and business IT outsourcing. As a global SAP Platinum Partner with more than 15,000 SAP experts across 31 countries, we support customers in solving real problems and capturing new growth opportunities. Our Change Assurance Practice has grown consistently over the last four years and is a key part of our growth strategy. We are expanding our change management and project-based training services to support digital transformation for existing and new customers. We provide on-the-job training on our project toolset and offer a home-based contract subject to operational and project requirements. We also offer 28 days of paid holiday, an additional 12 Free Fridays per year, group life assurance, a competitive pension contribution, income protection, private health and well-being support, technology and wellness initiatives, and an electric car leasing scheme. We are proud of our award-winning culture, including recognition such as the 2026 SAP Pinnacle Awards and the Top Employer Award 2026, and we invite you to join our team and help shape the future with us.

last updated 33 week of 2026