Senior IT Support Analyst

Salary: £35,000 - 37,500 per year

Requirements:

• Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
• Hands-on experience with Microsoft 365 administration, Intune, and Windows 11.
• Exposure to Azure cloud and virtual infrastructure such as Hyper-V or VMware.
• Experience with security tools such as Microsoft Defender.
• Understanding of networking fundamentals.
• Interest in automation and AI.
• Strong communication and stakeholder management skills.
• Experience with Dynamics 365 would be advantageous.

Responsibilities:

• Administer and optimise our Microsoft 365 environment, including Exchange Online, SharePoint, Teams, and Azure cloud services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, Active Directory, and Entra ID solutions.
• Assist with ongoing IT projects, including Dynamics 365 implementation.
• Conduct security assessments using Defender and maintain disaster recovery systems.

Technologies:

• AI
• Active Directory
• Azure
• Cloud
• ERP
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Security
• SharePoint
• VMware
• Windows
• Office 365

More:

We are a growing building services organisation based in Bristol. This Senior IT Support Analyst role reports directly to our Head of IT and supports a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation, and cyber security. We offer a salary of £35,000 to £37,500 per annum.

last updated 31 week of 2026