IT Operations Manager

Salary: £60,000 - 65,000 per year

Requirements:

• Proven experience managing IT operations within a complex business environment.
• Strong knowledge of IT infrastructure, service delivery and supplier management.
• Experience leading and developing IT support or operations teams.
• A solid understanding of cyber security, identity and access management, patching and incident response.
• Knowledge of data protection and operational compliance requirements.
• Excellent organisational and stakeholder management skills.
• A proactive, solutions-focused approach with the ability to prioritise a varied workload.
• Strong communication skills with both technical and non-technical colleagues.

Responsibilities:

• Lead the day-to-day management of IT operations, infrastructure and support services.
• Manage external IT support and cyber security partners, ensuring service levels are achieved.
• Lead and develop the internal IT operations team, creating a customer-focused support culture.
• Oversee the maintenance, performance and availability of hardware, software and network infrastructure.
• Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs.
• Manage supplier relationships, budgets and service agreements.
• Support the delivery of IT projects and operational improvements.
• Oversee onboarding processes, equipment lifecycle management and user access.
• Ensure cyber security controls, monitoring and incident management processes remain effective.
• Support data protection activities and ensure compliance with internal policies and governance requirements.
• Identify opportunities for continuous improvement across IT operations and service delivery.

Technologies:

• Hardware
• Incident Management
• Support
• Network
• Security

More:

We are seeking a proactive and commercially minded IT Operations Manager to lead and shape a high-performing IT function within our growing organisation. This is a varied and hands-on leadership role with real influence on business operations, offering opportunities to drive improvements and support future growth. We provide a supportive and collaborative working environment, and the role is based in Woking in a town centre location. This is a full-time, fully office-based position working a 40-hour week.

last updated 30 week of 2026