Regional IT Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Experience in a 2nd Line Support, IT Support Engineer or Managed Service Provider support position
• Strong Microsoft 365 administration skills
• Experience supporting Microsoft Intune and Entra ID
• Advanced desktop, application and user troubleshooting skills
• Good networking knowledge, including switches, wireless networks and firewalls
• Excellent customer service and communication skills
• Confidence working independently and managing your own workload
• A full UK driving licence and access to your own vehicle
• Based in Devon and able to travel to customer sites across the region
• Microsoft Defender experience
• Azure administration experience
• Windows Server administration
• Active Directory and Group Policy experience
• Experience with RMM and remote support tools
• PowerShell knowledge
• Cyber security knowledge
• Microsoft certifications
• Previous Managed Service Provider experience

Responsibilities:

• Provide remote and onsite IT support to business customers
• Act as an escalation point for more complex technical issues
• Support Microsoft 365, including Exchange Online, SharePoint and Teams
• Administer Microsoft Intune and Entra ID environments
• Troubleshoot desktops, laptops, servers and networking equipment
• Support Microsoft Defender and cyber security best practices
• Assist with installations, upgrades and customer projects
• Keep customers informed throughout the support process
• Research and resolve unfamiliar technical problems
• Work closely with colleagues across the wider technical team
• Produce clear technical documentation and customer updates

Technologies:

• Active Directory
• Azure
• Support
• Microsoft 365
• Microsoft Intune
• PowerShell
• Security
• SharePoint
• Windows
• Office 365
• Cloud
• DevOps

More:

We are a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, cyber security, networking and IT support solutions to businesses across the UK. We are looking for an experienced engineer based in Devon to become our technical presence across the South West. This is a home-based role with regular customer site visits, offering a varied mix of remote support, hands-on troubleshooting, installations, technical advice and project work. You will join a friendly, supportive and collaborative technical team, with ongoing training, professional development and clear progression opportunities as we continue to expand.

last updated 31 week of 2026