2nd Line IT Support Engineer

Salary: £45,000 - 49,000 per year

Requirements:

• 3–5+ years experience in an IT support / desktop support role
• Strong knowledge of Windows Server & Windows 10/11
• Experienced with Active Directory & Group Policy
• Proficient in Microsoft 365
• Understanding of networking fundamentals
• Familiar with Remote Desktop / Terminal Services
• Knowledge of desktop hardware, printers, and mobile devices
• Strong troubleshooting and communication skills
• Experience with Autotask or similar helpdesk systems is desirable
• Exposure to virtualization technologies like VMware / Hyper-V is beneficial

Responsibilities:

• Provide 1st and 2nd line desktop support to office users
• Troubleshoot hardware, software, networking and Microsoft 365 issues
• Manage Active Directory users, permissions and Group Policy
• Support meeting rooms and AV/conferencing systems
• Carry out routine maintenance, patching and backup monitoring
• Escalate complex technical issues to senior engineers where required
• Assist with IT projects and system improvements

Technologies:

• Active Directory
• Embedded
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Mobile
• VMware
• Windows
• Office 365

More:

We are looking for an experienced 2nd Line IT Support Engineer to provide dedicated on-site IT support for one of our key clients based in Central London. This role will suit a strong support engineer who enjoys a hands-on, user-facing environment and taking ownership of day-to-day IT support within a professional office. You will be the dedicated on-site engineer embedded within the clients London office, acting as the primary point of contact for IT support while working closely with our wider infrastructure team. We offer a full-time, permanent position with a salary ranging from £45,000.00 to £49,000.00 per year.

last updated 38 week of 2026