2nd Line Storage Engineer

Salary: £40,000 - 46,000 per year

Requirements:

• Experience working as a Storage, Backup, Infrastructure, or similar engineer in an enterprise environment.
• Strong experience with NetApp storage.
• Experience with NetApp storage hardware.
• Knowledge of NAS and SAN technologies and principles.
• Experience with VMware integration with NetApp.
• Experience with enterprise backup environments.
• Strong storage troubleshooting and incident resolution skills.
• Experience working in IT Service Management or ITIL environments.
• Experience managing P1/P2 or Severity 1/2 incidents and contributing to Root Cause Analysis.
• Experience working to defined SLAs and KPIs.
• Experience with change and release management.
• Security clearance required.
• Cohesity, SAN fabric switching, zoning, storage upgrades, and multi-data-centre experience would be highly advantageous.

Responsibilities:

• Provide 2nd Line support across enterprise storage and backup environments.
• Support and administer NetApp storage and Cohesity backup platforms.
• Investigate and resolve incidents, service requests, and problem tickets within agreed SLAs.
• Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.
• Administer NAS and SAN environments.
• Support VMware integration with NetApp.
• Configure and troubleshoot storage fabric switches and SAN zoning.
• Monitor storage capacity, performance, availability, and resilience.
• Identify potential risks and implement appropriate remedial actions.
• Plan and carry out storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present Change Requests in line with established change processes.
• Maintain technical documentation and working procedures.
• Support continuous service improvement initiatives.
• Share knowledge and technical expertise with other members of the team.

Technologies:

• Fabric
• Firmware
• Hardware
• Support
• ITIL
• Security
• VMware

More:

We are offering an onsite opportunity in Stevenage for a 2nd Line Storage Engineer within a secure, enterprise-scale environment, supporting a high-profile customer across multiple data centres. This is a hands-on infrastructure role within an established team of 2nd and 3rd Line engineers, focused on the support, administration, and development of large-scale storage and backup platforms. The role offers a salary of £40,000 to £46,000 per annum and requires security clearance.

last updated 32 week of 2026